IBM FileNet Admin

Job Title: IBM FileNet Admin

Location: Atlanta, GA

Duration: 12 Months

Work Arrangement: Onsite/Hybrid (as per client requirement)

We are seeking an experienced IBM FileNet Admin with 8-10 years of verified, hands-on experience supporting enterprise document management technologies. This individual contributor role will be responsible for sustaining application and environment support, application administration, system monitoring, performance optimization, and troubleshooting of enterprise document management platforms.

The ideal candidate will possess strong expertise in IBM Datacap, IBM FileNet, enterprise infrastructure technologies, and application support processes, with the ability to work independently in a highly collaborative environment.

• Provide ongoing support for enterprise document management applications and environments.
• Perform application installation, build, configuration, and administration activities.
• Develop and maintain environment configurations and associated process documentation.
• Create and maintain operational procedures and support documentation for applications and infrastructure environments.
• Support code migration activities and application lifecycle management processes.

• Monitor system performance, application availability, and infrastructure health.
• Perform system resource planning, forecasting, and capacity management activities.
• Identify performance bottlenecks and implement performance improvement initiatives.
• Ensure application stability, reliability, and operational efficiency.

• Provide end-user application support and incident resolution.
• Perform root cause analysis and troubleshoot application and infrastructure-related issues.
• Coordinate with internal and external technology teams to resolve hardware and software issues.
• Provide off-hours support for scheduled maintenance activities and occasional production incidents when required.

• Develop, maintain, and update technical documentation, operational procedures, and support runbooks.
• Document system configurations, support procedures, and troubleshooting methodologies.
• Ensure operational knowledge is properly documented and maintained.

• Strong hands-on experience with:
• IBM Datacap (Administration and User Support)
• IBM FileNet (Administration and User Support)
• Experience with:
• Document Management Technologies
• Enterprise Content Management (ECM) Platforms
• Preferred experience with:
• Vignette Image Capture
• Vignette Integrated Document Management (IDM)

• Minimum two years of experience in user and administrator capacities with:
• AIX
• Linux
• Windows Server Environments
• Experience with:
• NFS
• NAS
• SSL Technologies

• Good working knowledge of:
• IBM DB2
• Microsoft SQL Server (MSSQL)
• Oracle Database

• IBM WebSphere
• IBM MQ
• Application Integration and Messaging Technologies

• Dynatrace
• ServiceNow
• Microsoft Office Productivity Tools

• Intellective Unity
• Apache Solr

• Shell Scripting
• Experience with scripting or programming languages for automation and operational support

• 8-10 years of overall experience in document management technologies and enterprise application support.
• Verified practical experience supporting enterprise document management platforms.
• Minimum two years of hands-on experience with:
• IBM Datacap Administration
• IBM FileNet Administration
• AIX/Linux/Windows Administration
• Shell Scripting or Programming
• Strong understanding of:
• Application Lifecycle Management
• Code Migration Processes
• Production Support Methodologies
• Incident Management and Root Cause Analysis

• Document Management Technologies
• IBM Datacap Administration
• IBM FileNet Administration
• Documentation Development
• Application Support and Troubleshooting
• Performance Monitoring and Capacity Planning
• System Administration
• Database Technologies (DB2, MSSQL, Oracle)
• IBM WebSphere
• IBM MQ
• Shell Scripting
• Dynatrace
• ServiceNow
• Enterprise Content Management (ECM)

• Strong analytical and problem-solving capabilities.
• Excellent verbal and written communication skills.
• Strong documentation and process development skills.
• Ability to work independently and collaboratively across multiple teams.
• Strong organizational and troubleshooting abilities.
• Ability to provide support in both scheduled and occasionally unscheduled production environments.

Role: Document Management Engineer / Administrator

Primary Skills: Document Management, IBM Datacap, IBM FileNet Administration

Experience Required: 8-10 Years

Location: Atlanta, GA

Duration: 12 Months