What are the responsibilities and job description for the Dental Front Office/Patient Care Coordinator position at Novi Dental?
Job Summary
We are seeking an energetic and detail-oriented Dental Front Office/Patient Care Coordinator to join our dynamic dental team. In this vital role, you will serve as the first point of contact for patients, managing front desk operations, scheduling appointments, and ensuring a seamless patient experience. Your expertise in dental administrative support and excellent customer service will contribute to the smooth functioning of our practice. This position offers an exciting opportunity to combine clinical confidentiality policies with exceptional patient care, all while utilizing your strong computer skills.
Responsibilities
- As our Front Office / Patient Care Coordinator, you will be the first point of contact for our patients and an important member of our dental team.
Responsibilities include:
- Warmly welcoming patients and creating a positive first impression
- Answering phones and responding to patient questions
- Scheduling, confirming and coordinating patient appointments
- Maintaining an efficient and productive schedule
- Checking patients in and out
- Reviewing treatment plans and discussing financial arrangements
- Verifying insurance benefits and assisting patients with insurance questions
- Presenting treatment estimates and helping patients understand their financial responsibility
- Collecting payments and maintaining accurate patient accounts
- Following up with patients who have unscheduled treatment
- Coordinating insurance predeterminations and documentation
- Maintaining accurate patient records
- Communicating effectively with doctors, hygienists and dental assistants
- Helping patients navigate their dental care from diagnosis through completion
- Providing exceptional customer service throughout the patient experience
We are looking for someone who:
- Has previous dental front-office experience
- Has excellent communication and interpersonal skills
- Is friendly, confident and professional
- Is highly organized and detail-oriented
- Can multitask effectively in a busy dental environment
- Has strong computer skills
- Understands dental insurance and patient financial responsibilities
- Is comfortable discussing treatment and financial arrangements with patients
- Takes initiative and can work independently
- Works well as part of a team
- Has a positive attitude and a genuine desire to help patients
- Takes pride in providing exceptional customer service
Join us to be part of a vibrant team dedicated to providing exceptional patient care through professionalism, efficiency, and compassion. This role is perfect for someone passionate about dental care administration who thrives on creating positive patient experiences while supporting clinical operations.
Pay: $23.00 - $27.00 per hour
Expected hours: 32.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Bereavement leave
- Continuing education credits
- Dental insurance
- Employee discount
- Flexible spending account
- Free parking
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Paid training
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $23 - $27