Service Support & Training Technician

About NovelAire

NovelAire Technologies is a leader in advanced humidity control and energy-efficient HVAC solutions. Our ComfortDry and PrecisionDry products are designed to deliver independent humidity control and superior indoor air quality across residential, commercial, and industrial environments. We are committed to supporting our customers and partners with high-quality service, training, and technical expertise.

Role Summary

The Service Training Technician will play a key role in supporting the deployment and servicing of ComfortDry and PrecisionDry systems. This position involves developing training materials, conducting webinars and in-person sessions, providing field service and commissioning support, and contributing to product quality reviews. The ideal candidate is a hands-on technician with strong communication skills and a passion for educating others.

Key Responsibilities

• Create technical training tools, manuals, and videos for ComfortDry and PrecisionDry systems.
• Conduct live webinars and in-person training sessions for contractors, service technicians, and sales partners.
• Develop certification programs and onboarding materials for new service personnel.
• Provide on-site support for system commissioning, troubleshooting, and diagnostics.
• Assist with installation verification and performance validation.
• Serve as a technical resource for regional sales managers and external service teams.
• Participate in product quality reviews and provide feedback to engineering and manufacturing teams.
• Document field issues and recommend design or process improvements.
• Support warranty evaluations and root cause analysis.
• Travel approximately 50% of the time to customer sites, training events, and trade shows.
• Build strong relationships with service partners and ensure high levels of customer satisfaction.
• Represent NovelAire professionally in all field interactions.

Required Qualifications

• Associate’s or Bachelor’s degree in HVAC Technology, Mechanical Engineering, or related field experience.
• 3 years of experience in HVAC service, technical training, or field commissioning.
• Strong understanding of dehumidification systems, HVAC controls, and air distribution.
• Excellent communication and presentation skills.
• Proficiency with Microsoft Office, video conferencing tools, and basic graphic editing software.
• Ability to travel frequently and work independently in the field.

Preferred Skills

• Experience with desiccant-based systems and energy recovery technologies.
• Knowledge of ASHRAE standards and HVAC safety protocols.
• Bilingual (English/Spanish) is a plus.

Why Join NovelAire

• Be a key contributor to customer success and product excellence.
• Work with innovative HVAC technologies that improve indoor environments.
• Competitive compensation, travel perks, and opportunities for professional growth.