Technical Account Manager

Technical Account Manager

Who we are:

The next wave of genetic medicine depends on better DNA. We’re making that possible.

At Novel Bio, we are a team of DNA experts, artists, and problem solvers who saw a biotech bottleneck and decided to fix it. Our lean manufacturing technologies deliver high-yield, high-purity plasmid DNA—the critical foundation for fast-growing markets in cell and gene therapies, RNA therapeutics, and vaccines.

Now we are looking for a Technical Account Manager to help bridge technical customer conversations, project scoping, and long-term account growth across our plasmid DNA business.This role is a great fit for someone who pairs strong scientific fluency with clear communication and a customer-first mindset. You will work closely with commercial and technical teammates to guide customers from scoping and quote through project execution and into a long-term partnership, delivering a high-touch, detail-oriented experience that supports retention and repeat business.

This is not a traditional order-management role. You will:

• Support technically nuanced customer conversations
• Define project scope and next steps
• Manage post-sale communication and follow-through
• Identify opportunities to grow existing relationships over time

Preferred location: New England region (or within easy train or drive access). Estimated travel is 40 to 50% within the territory, with a mix of day trips and occasional overnights. This will also include occasional travel to company headquarters in Vancouver, WA.

What you'll do

• Partner with business development teammates as opportunities move into more technical scoping and closing stages.
• Help clarify customer needs, identify missing details, and ensure project requirements are well understood before work begins.
• Manage client communication throughout active projects, including updates, follow-up questions, and coordination on next steps.
• Build trusted relationships with existing customers and help identify opportunities for account growth, repeat business, and expanded scope.
• Coordinate closely with internal technical and operational stakeholders to keep projects moving smoothly.
• Use tools such as CRM systems, spreadsheets, and other workflow trackers to manage multiple accounts and timelines effectively.
• Help improve internal workflows tied to quoting, scoping, customer handoff, and account support.
• Represent Novel Bio in a high-touch, relationship-driven way during client meetings, site visits, and other interactions.

Who You Are

Required qualifications

• Strong scientific foundation in molecular biology, plasmid DNA, synthetic biology, microbiology, biochemistry, or a closely related field.
• Practical fluency in plasmid-related concepts and enough technical credibility to support customer conversations and project scoping.
• Experience managing multiple workflows, projects, or customer threads at the same time with strong organization and follow-through.
• Excellent written and verbal communication skills, especially in situations that require clarification, detail, and cross-functional alignment.
• A business-minded approach to account ownership, with interest in retention, relationship growth, and customer success.
• Ability to work effectively across technical and commercial teams in a fast-moving environment.

Nice-to-have qualifications

• Experience in a customer-facing role within plasmid DNA, gene therapy tools, CDMO, synthetic biology, or another adjacent life sciences environment.
• Prior background in technical account management, alliance management, applications support, project coordination, or scientific customer success.
• Familiarity with HubSpot or other CRM / workflow systems.
• Exposure to cloning, plasmid design, transfection, construct review, or related technical workflows.
• Experience improving internal processes or helping teams move work more efficiently from inquiry to close.

Why Join Us

This is a strong opportunity for someone who wants to stay close to the science while moving further into customer-facing and commercial work. You'll have the chance to work at the intersection of scientific problem solving, account strategy, and relationship building while helping shape how Novel Bio supports and grows its client base.

If you enjoy combining technical fluency, communication, and business impact, we'd love to hear from you.

Total Rewards

• Salary Range : $120,000 - $140,000 plus commission
• Medical, Dental and Vision, with options for 100% covered medical premiums
• Competitive time off