What are the responsibilities and job description for the IT Engineer position at NovaTech Automation?
📍 On-Site | Full-Time
NovaTech Automation is looking for a skilled and detail-oriented IT Engineer to join our team. In this hands-on role, you'll keep our systems and networks running smoothly across multiple locations — supporting the people and infrastructure that power our work in the electric power industry.
What You'll Do
Cisco Networking
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NovaTech Automation is looking for a skilled and detail-oriented IT Engineer to join our team. In this hands-on role, you'll keep our systems and networks running smoothly across multiple locations — supporting the people and infrastructure that power our work in the electric power industry.
What You'll Do
Cisco Networking
- Configure, deploy, and maintain Cisco network switches in line with our security and organizational standards
- Monitor network performance and proactively resolve issues to minimize downtime
- Manage network segmentation, VLANs, and access control lists (ACLs)
- Perform firmware upgrades, patch management, and configuration backups for network devices
- Work with operations and engineering teams to support network connectivity for critical infrastructure systems
- Serve as a primary point of contact for end-user hardware and software support, troubleshooting and resolving issues in a timely manner
- Install, configure, and maintain workstations, laptops, peripherals, and software
- Manage software licensing, application deployment, and updates
- Maintain accurate records in the IT ticketing system, including support tickets, asset inventory, and resolution documentation
- Provide on-site technical assistance and coordinate with vendors for repairs or replacements as needed
- Provide technical support to engineering teams working in Linux-based environments, including installation, configuration, and troubleshooting
- Manage user accounts, permissions, and file systems on Linux servers and workstations
- Support engineering-specific tools and workflows running on Linux platforms
- Perform system monitoring, log analysis, and performance tuning
- Assist with scripting and automation to improve operational efficiency
- Monitor systems and networks for security threats, anomalies, and vulnerabilities
- Implement and enforce IT security policies, including endpoint protection, patch management, access controls, and password standards
- Conduct periodic security assessments and vulnerability scans, and coordinate remediation efforts
- Support compliance requirements for critical infrastructure environments
- Help promote security awareness and provide guidance to end users on safe computing practices
- Associate's or Bachelor's degree in Information Technology, Computer Science, Network Engineering, or a related field — Required
- 3 years of experience in IT support or systems administration, with a background in networking and end-user support — Required
- Hands-on experience configuring and maintaining Cisco network equipment — Required
- Familiarity with IT security concepts, tools, and best practices in an enterprise or industrial environment — Required
- Experience with Hyper-V and Microsoft Active Directory — Required
- Experience supporting Linux-based environments, including command-line administration — Preferred
- Experience in a utility, energy, or critical infrastructure environment — Preferred
- Cisco CCNA certification or equivalent — Preferred
- CompTIA Security or equivalent IT security certification — Preferred
- Cisco switch configuration and administration — Required
- Windows OS support (10/11, Server) — Required
- TCP/IP networking, DNS, DHCP, VLANs, and routing protocols — Required
- IT ticketing and asset management systems — Required
- Endpoint security and antivirus/EDR tools — Required
- Active Directory and Group Policy administration — Required
- Linux OS administration (RHEL, CentOS, Ubuntu, or similar) — Preferred
- Shell scripting (Bash) or other scripting languages for automation — Preferred
- Vulnerability scanning tools (e.g., Nessus, OpenVAS) — Preferred
- Familiarity with NERC CIP or ICS/SCADA security frameworks — Preferred
- Travel: Up to 10% to support other NovaTech locations
- Reports to: SVP, Engineering
- No direct people management
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