What are the responsibilities and job description for the Carolina Forest Center Manager, FT position at Novant Health Urgent Cares LLC?
Title: Center Manager
Location: Carolina Forest Novant Health Urgent Care
Status: Full-Time
Who Are We?
Part of the Novant Health family based in North Carolina, Novant Health Urgent Care (formerly Doctors Care) provides exceptional healthcare through our network of more than 50 urgent care centers and 20 physical therapy facilities across South Carolina. Our Columbia-based headquarters delivers non-medical management and administrative services to support these locations. For decades, we have been committed to delivering exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State.
Why Doctors Care? Here’s What We Offer!
- Competitive wages with annual market data review
- Incentive Pay Program
- Continuing Education Reimbursement
- Eligible employer under the Public Service Loan Forgiveness (PSLF) Program
- UpToDate Subscription
- Generous PTO
- 403(b) with 100% vested match
- Health, dental, vision insurance
- Health Reimbursement Account
- Flexible Spending Account
- Short term and Long-term Disability
- Whole and Term Life Insurance
- Rewarding Careers
- Great working environment
What Are We Looking For?
NHUC is currently looking for a is currently looking for a Center Manager who plays a pivotal role in overseeing the center's day-to-day operations, ensuring adherence to operational and clinical standards, and fostering a positive environment for both patients and staff. This position requires a blend of leadership, communication, technical skills, and a commitment to delivering high-quality patient care.
Key Responsibilities
- Manage, motivate, and inspire a team of healthcare professionals to uphold the center's mission and vision while enhancing service delivery and fostering continuous improvement.
- Oversee all aspects of center operations, including staffing, patient flow, and adherence to regulatory standards, identifying and implementing opportunities for enhancement.
- Take ownership of center turnover, implementing strategies to improve team engagement and efficiency.
- Communicate regularly with the Regional Operations Director to address issues promptly and provide recommendations for improvement.
- Monitor patient flow to minimize wait times and ensure a positive patient experience.
- Ensure compliance with regulatory standards and credentialing requirements.
- Review financial statements and operating metrics to meet or exceed annual budget and key performance indicators.
- Act with integrity and honesty in all business transactions and implement corporate-led initiatives effectively.
- Conduct interviews, schedule staff, conduct performance evaluations, and manage supply orders to support center operations.
- Verify daily closeout procedures and ensure proper documentation.
- Provide expertise and champion patient care within the center.
Do You Have What It Takes?
A good candidate will bring with them:
- Associate degree or equivalent work experience.
- Minimum of 3 years of experience in healthcare.
- At least 1 year of leadership experience.
- Extensive knowledge of medical terminology.
- Willingness to work flexible hours, including weekends and holidays.
- Strong interpersonal and customer service skills.
- Proficiency in project management and time management.
- Excellent verbal and written communication skills.
- Analytical mindset with the ability to interpret complex data.
- Competence in Microsoft Office applications.
- Resilience and flexibility in adapting to shifting priorities.
- Knowledge of Electronic Medical Records and healthcare technology.
An ideal candidate would also have:
- Patient Service Representative I / II
- Registered Nurse or License Practice Nurse (Non-Clinical Supervision if not a RN)
- Medical Assistant (2)