Systems Engineer

Detailed Job Description: (Please be specific with all job duties required by the hired

candidate.)

This position is more accurately described as a Telecommunications Administrator.

The Telecommunication Specialist will function as a high-level technical support resource in VoIP

telecommunications phone numbers, mobile device management, and dial plans. The position

will require analysis and design for Call trees or call centers for internal communications. This

person will manage the agency telecommunications data and look to improve process and

procedures through redundancy or automation where appropriate.

The candidate must have experience in VoIP communications, telephony configuration and

testing, validation, administration, support, monitoring and maintenance for telecom

infrastructure including the development of process documentation. The candidate will be

expected to utilize industry standard best practices and methodologies and provide knowledge

transfer to other staff through both direct communication and formal documentation.

The candidate should have experience with mobile technology and supporting daily operations

in telecommunications billing and tracking systems.

The candidate should be familiar with routing protocols for VoIP communications while working

within a WAN and LAN environment.

An exceptional candidate will have direct experience with Cisco Unified Communications

software suite like Manager, Cisco Unity Connection, Cisco Unified Contact Center Express or

other Call Center software or services.

The candidate should be capable of working independently on a diverse amount of activities.

The candidate will also be required to work within a team to provide recommendations for

process improvements, project planning, system implementations, and system administration.

The candidate should be skilled in the prioritization of daily tasks and project tasks.

The candidate should have experience with providing system High-availability and the day to

day support in a 24x7-365 environment is preferred.

On Call support will be required.

The candidate will be required to pass a criminal background check prior to starting the

position.

List any special qualifications & years of experience: (List any specific skills, software, or

requirements the position will require. Optional format below)

Project Details (project overview, who the contractor will work with, soft skills needed, etc.):

Optional format: (Add as many lines as needed.)

Qualification Experience

Call Tracing Software 8 years

Telecommunication Infrastructure and Service Inventories 5 years

Telecommunications bill payment systems 8 years

Telecommunications rates and billing systems 8 years

Telecommunications systems and services 5 years

Template and instructions development 5 years

Customer Service 8 years

Oral Communication 8 years

Written Communication 8 years

LAN 5 years

Telecommunication: Design and configure of ACD, VoIP,

and IVR systems

5 years

Telecommunications 8 years

Video Conferencing 3 years

Vo/IP Networks 5 years

Wide Area Networks (WAN) 5 years

Wireless – Cellular 8 years

Wireless – Data 5 years

Wireless – Mobile 5 years

Work with vendor to resolve hardware and software

problems

5 years

Project details:

The Telecommunication Specialist will function as a high-level technical support resource in VoIP telecommunications phone numbers, mobile device management, and dial plans. The position will require analysis and design for Call trees or call centers for internal communications. This person will manage the agency telecommunications data and look to improve process and procedures through redundancy or automation where appropriate. The candidate must have experience in VoIP communications, telephony configuration and testing, validation, administration, support, monitoring and maintenance for telecom infrastructure including the development of process documentation.

Additional Details:

Weekend coverage: Occasionally, maybe once a quarter related to VOIP reboots that we typically do on Sunday morning.