What are the responsibilities and job description for the Office Operations Manager position at NOVALAB CORP NJ Functional Medical Diagnostic Laboratory?
Office Operations Manager
Location: Wayne, NJ
Employment Type: Full-Time
Join One of New Jersey's Fastest-Growing Healthcare Organizations. We are seeking an experienced, motivated, and highly organized Laboratory & Medical Office Operations Manager to oversee the daily operations of our growing functional medicine practice and CLIA-certified reference laboratory.
This leadership role is ideal for a hands-on healthcare professional who thrives in a fast-paced environment, enjoys building efficient systems, leading teams, and delivering an exceptional patient and client experience.
Responsibilities
- Oversee daily operations of both the medical practice and reference laboratory.
- Lead, train, and motivate front office, laboratory, and administrative staff.
- Improve workflow efficiency, productivity, and patient satisfaction.
- Monitor scheduling, staffing, inventory, and operational performance.
- Ensure compliance with HIPAA, OSHA, CLIA, COLA, and regulatory requirements.
- Coordinate with physicians, nurse practitioners, laboratory personnel, and billing teams.
- Develop and implement operational policies and quality improvement initiatives.
- Monitor key performance indicators (KPIs) and prepare management reports.
- Assist with hiring, onboarding, staff development, and performance evaluations.
- Support business growth, new service implementation, and strategic initiatives.
Qualifications
- Minimum 2 years of medical office or laboratory management experience.
- Strong leadership and team management skills.
- Experience managing healthcare operations in a medical practice, diagnostic laboratory, or multispecialty clinic.
- Knowledge of EMR systems, laboratory workflows, medical billing, and insurance processes.
- Excellent communication, organizational, and problem-solving skills.
- Ability to multitask and lead multiple departments effectively.
Preferred Qualifications
- Experience in medical office/ lab, or specialty healthcare.
- Familiarity with CLIA/COLA laboratory operations.
- Experience with quality management and process improvement.
- Bachelor's degree in Healthcare Administration, Business Administration, or a related field preferred.
What We Offer
- Competitive salary based on experience.
- Performance-based bonus opportunities.
- Paid Time Off (PTO).
- Paid holidays.
- Health and wellness benefits.
- Employee discounts on wellness services.
- Professional development and career advancement opportunities.
- Collaborative, supportive, and growth-oriented work environment.
Why Join Us?
We're looking for an exceptional leader who is passionate about operational excellence, team development, and delivering outstanding patient care while helping drive the continued growth of our organizations.
If you're ready to make a meaningful impact in a dynamic and innovative healthcare environment, we'd love to hear from you.