Retail Administrator - Midsota Trailers (Retail)

FLSA Classification:  Non-Exempt (hourly)

Reports to: Store Manager

Thank you for your interest in a position with Midsota Trailers! We sell trailers and trailer parts and accessories. We also provide repairs and maintenance for trailers. We are located in Avon, MN.  We are a small team of people who work together to get things done! While we do have specialized roles, everyone does a bit of everything. Good communication and a high level of motivation are essential for this team. We have big goals, and we plan to achieve them. If this is how people describe you, please fill out an Application. We would be happy to learn more about you.

 Here’s a look at some of the great benefits we provide for our team:

• Medical, dental and vision insurance; a co-pay plan and two high deductible plans. You can choose a plan that is right for you and is it partially funded byMidsota Trailers
• Employee Assistance Program; free, confidential help when you need it
• 401(k) Plan with a company match
• Paid Time Off starts accruing day one
• Short and long term disability insurances paid for by Midsota Trailers
• Life insurance paid for by Midsota Trailers
• Paid holidays for time to relax and recharge
• Paid bereavement so you can grieve and take care of things when someone close to you passes

Job Summary:  Support efficient day to day operations by performing the administrative responsibilities of a trailer sales location ensuring excellent customer service to internal and external customers.

 Essential Functions:

• Answer and appropriately direct all incoming inquiries – phone, email, and visitors.  Take messages and send replies as needed.  Discern and prioritize responses for urgent and time-pressed requests.   Consult with sales and service teams or leadership, when necessary.
• Support the trailer inventory management process through entering correct information into various databases for received and sold inventory – Vehicle Identification Numbers (VIN), customer information, pricing, freight charges, shipment information, etc.  Report sold units to flooring companies; processing necessary paperwork and recordkeeping.  Trouble shoot discrepancies with inventory when needed.
• Facilitate registration process by ensuring accuracy of Manufacturer's Statement of Origin (MSO) is accurate and customer information is collected.  Resolve errors and request replacement MSOs when needed; with support from Operations Coordinator, if necessary.  
• Process payments for trailer, parts, and service purchases.  Payments may be cash, credit card, or financing transactions.  Prepare bank deposits and complete necessary recordkeeping.   Reporting trailer sales to lienholders when needed.  Complete bank deposit at physical bank location daily.  
• Support the parts sales and parts inventory management process through receiving and processing parts purchase requests from customers, verify parts costs, create order documentation, and organize orders as needed.
• Arrange service appointments for customers. Answer calls, collect information, help with quotes, facilitate warranty claims, schedule times for service, and provide updates to customers.
• Act as subject matter expert for Customer Relationship Management (CRM) database.  Own the accuracy of information.  Troubleshoot technical problems.  Consult software company, if needed.  Teach the rest of the team how to use.
• Manage location’s social media accounts with regular updates and responses, with support from Marketing Manager.
• Support the Accounts Payables and Receivables processes by contacting customers and vendors to troubleshoot missing information or discrepancies.
• Update the store website of trailer inventory, with support from sales team and central Marketing Manager.
• Assist in other areas and perform other duties, as needed.  (This is not intended to be a comprehensive list of activities, duties, or responsibilities required for this job.)

 Qualifications and Requirements:

• High School Diploma or associate degree preferred, or equivalent demonstrated knowledge, skills, and experience.
• Experience in retail or customer service is preferred.
• Must have valid drivers license and good driving record in order to drive company owned vehicles for bank deposits and other business related errands.
• Excellent computer skills with proficiency in Microsoft Office and social media platforms.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Great attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Ability to bend, stoop, twist, and lift in order to demonstrate trailer components, and connecting trailers to vehicles to move.
• Ability to work flexible schedules including weekends.
• Ability to work in all weather conditions on retail trailer lots.

Midsota Trailers participates in E-Verify® and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify® cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify® once you have accepted a job offer and completed the Form I-9. For more information on E-Verify®, or if you believe that your employer has violated its E-Verify® responsibilities please contact DHS at 888-897-7781.