Operations Analyst 1

Why join the Novacore team?

Because your next stellar chapter starts here — and we’re building something bold and meaningful.

At Novacore, we’re not your average insurance company. We’re a team of driven professionals passionate about redefining the specialty insurance experience for our agents, carrier partners — and for each other.

We specialize in tailored solutions for niche industries, powered by advanced analytics, modern technology and a culture of innovation. Backed by strong leadership and strategic growth initiatives, Novacore is poised to scale and lead in the specialty insurance market.

But at our core, we believe it’s not just what we do — it’s how we do it and who we do it with.

Recognized as a top workplace, Novacore is a place where ambition is supported, growth is continuous and culture matters. From day one, you’ll find mentorship, hands-on learning and clear paths for advancement. You’ll grow your skills, expand your expertise and become even more exceptional — because when you succeed, we all do.

We Offer

• A collaborative, results-driven environment
• Competitive compensation and comprehensive benefits
• Year-round social and community events
• Ongoing mentorship and professional development
• Endless opportunities for upward mobility
  
  

So if you're ready to be part of something extraordinary — with a team that’s transforming commercial insurance — we want to meet you.

Operations Analyst 1

The Operations Analyst is a key member of the operations team; supporting processes and project implementations.

This entry-level position offers a unique opportunity with exposure to all aspects of the insurance business. The ideal candidate will have a strong academic record, a demonstrated drive for personal success, and the functional aptitude to learn new responsibilities with proficiency. This role is a hybrid opportunity from the Conshohocken, PA Home Office.

Responsibilities

• Execute day‑to‑day operational, compliance, and data support activities in accordance with established procedures.
• Perform surplus lines filings and support regulatory reporting requirements under guidance.
• Complete billing corrections, account current reconciliations, data validation, and issue resolution for assigned programs.
• Monitor and support ongoing data feeds, integrations, and operational workflows; identify and escalate exceptions as needed.
• Provide system user support and assist with testing, validation, and implementation activities as directed.
• Support operations projects and initiatives through task execution, testing, documentation updates, and ongoing processing once workflows are established.
• Assist with mergers, acquisitions, and new program implementations by supporting data gathering, documentation, testing, and validation activities.
• Perform data entry and policy support tasks in rating and policy systems (e.g., IMS/NetRate, QuickSolver, C1) following established procedures.
• Support routine policy lifecycle processing, including issuance support, endorsements, cancellations, and reinstatements.
• Assist with broker and internal service requests, including certificate support, document retrieval, and basic status updates.
• Update and maintain CRM records, operational notes, and system data to ensure visibility, accuracy, and auditability of work performed.
• Support legal notice and return mail workflows, including preparation, tracking, and research to resolve returned items.
• Assist with carrier and production reporting by validating data, compiling required information, and escalating discrepancies.
• Maintain and follow documented operational procedures, workflows, and reference materials; assist with updates as changes occur.
• Review release notes to understand system or workflow impacts and support implementation of required changes.
• Maintain accurate operational records, trackers, and logs to support auditability, continuity, and reporting.
• Collaborate with internal teams to support assigned operational and compliance functions.
• Identify data issues, discrepancies, or workflow gaps and escalate appropriately.
• Support surplus lines operational tasks as assigned, including data preparation, tracking, and documentation to support filings and payments.
  
  

Qualifications

• Bachelor’s degree, preferred.
• Strong proficiency with Microsoft Office suite, especially Excel.
• Excellent written and oral communication skills.
• High level of self-motivation; ability to accomplish goals independently.
• Articulate and well-spoken; strong interpersonal, communication and presentation skills.
• Strong analytical and detail-oriented aptitude; a high degree of accuracy is required.