Technology Operations Specialist II

***Employer will not sponsor work visas for this position now or in the future and is not interested in corp.-to-corp. business arrangements at this time.***

• Are you results-oriented and a great teammate?
• Do you take pride in finding resourceful ways of overcoming obstacles?
• If the answer is 'yes' to all of these questions, we want to talk to you!

• 
  Pittsburgh Central Billing Office – 400 Technology Drive, Suite 240, Canonburg, PA
• Select Specialty Hospital Pittsburgh – 200 Lothrop Street, Pittsburgh, PA
• Select Specialty Hospital McKeesport – 1500 5th Avenue, Crawford Building McKeesport, PA
• Select Specialty Hospital Laurel Highlands – 1 Mellon Way, Latrobe, PA
• Select Specialty Hospital Johnstown – 320 Main Street, Johnstown, PA

• Respond to Solution Center referred trouble tickets; provide for or assist in providing end user support for network software, operating system, hardware and peripheral equipment, and troubleshoot as necessary. Ensure that all IS problems are resolved in a timely and efficient manner.
• Escalate all “out of scope” issues to proper IS departments or vendors in a timely manner following company procedures. Complete any activities, tasks, and/or projects as assigned.
• Install, troubleshoot and diagnose software/hardware issues with Windows desktops and laptops, iOS tablets and smartphones, printers, various medical devices and networking equipment.
• Monitor and report on any security violations related to the unwarranted access to corporate data.
• Work with corporate IS teams and coordinate vendors in the planning and installation of desktop computer hardware, mobile device hardware, software, printer repairs, cabling for local area networks, and other IS projects.
• Support endpoint deployment activities for business development initiatives, including hospital moves, openings, and acquisitions. Participate independently or with a team performing equipment upgrades or decommissioning and recycling of obsolete devices.
• Maintain records and documentation related to network infrastructure, data cabling and location of equipment and software revisions.

Required Qualifications

• BS or BA degree in Information Technology, Computer Science, or equivalent work experience
• • In lieu of undergraduate degree, the ratio is 1:1 meaning one year of college equals one year of work experience.

• 5 years of experience in Information Systems.
• 3 years of hands on, end-user support for endpoint devices, operating systems and network infrastructure devices.
• Regular regional travel is required, and availability beyond standard business hours to address mission critical issues that may affect patient care.

Preferred Qualifications

• Desktop and laptop hardware, iPad, and peripheral support experience (HP & Ricoh printers, Fujitsu/Ricoh scanners, etc.).
• Telephony, VoIP, and clinical device support a plus (i.e. telemetry, glucometers, RX dispensing hardware, nurse call, etc.).
• 7 years of experience in Information Systems.
• Knowledge of Microsoft productivity application suites.
• Healthcare and clinical experience preferred.
• Health application support including Epic and MEDHOST.
• Excellent analytical, problem-solving and customer service skills.
• Excellent verbal and writing skills.
• Excellent time management and organizational skills, work independently, and have a sense of urgency prioritizing resolution of issues that affect business workflow.

For more information, visit selectmedical.com or https://youtube.com/SelectMedicalTV. Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• An extensive and thorough paid orientation program.
• Paid Time Off (PTO) and Extended Illness Days (EID).
• Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.
• A 401(k) retirement plan with a company match.

Equal Opportunity Employer/including Disabled/Veterans