What are the responsibilities and job description for the Office Administrator position at Nova Roofing and Siding?
About Nova Roofing & Siding
Nova Roofing & Siding is a fast-growing, modern roofing and siding company serving New Hampshire, Eastern Vermont and Southern Maine. We do things differently than traditional contractors by using technology, fast response systems, and a strong team structure to deliver a better customer experience.
We are focused on speed, communication, and quality—and we’re looking for the right person to help us continue to grow.
Position Overview
We are seeking a reliable and organized Office Administrator to support daily operations and ensure everything runs smoothly behind the scenes.
This role focuses on handling incoming calls, assisting customers, scheduling, and keeping systems organized. You will be a key part of maintaining clear communication between customers, the office, and the field team.
Responsibilities
Customer Communication
- Answer incoming phone calls and respond to inquiries
- Communicate with customers via phone, text, and email
- Provide basic information about services and next steps
- Assist with general customer questions
Scheduling & Coordination
- Schedule appointments and update calendars
- Confirm appointments and communicate any changes
- Coordinate with project manager and team on scheduling
- Assist with rescheduling when needed
Administrative Support
- Enter and update customer information in the system
- Maintain organized and accurate records
- Assist with document management and job files
Invoicing & Support
- Send invoices and assist with payment tracking
- Help follow up on outstanding balances when needed
General Office Duties
- Support day-to-day office operations
- Assist with coordination of deliveries and logistics when needed
Qualifications
- Strong communication skills (phone, text, and email)
- Organized and detail-oriented
- Comfortable using computers and basic software systems
- Ability to multitask and stay organized
- Positive attitude and professional demeanor
- Administrative or customer service experience preferred
Growth
- Performance bonuses available
- Opportunity for growth within the company
Why This Role Matters
This position plays an important role in keeping our operations organized and ensuring customers have a smooth and positive experience from start to finish.
Pay: $22.00 - $25.00 per hour
Work Location: In person
Salary : $22 - $25