What are the responsibilities and job description for the Plastic Surgery and Aesthetic Patient Coordinator (Remote) position at NOVA Plastic Surgery?
Job Title: Remote Patient Coordinator (Full-Time)
Location: 100% Remote.
Company: NOVA Plastic Surgery & Dermatology
Position Summary
NOVA Plastic Surgery & Dermatology is hiring a full-time Remote Patient Coordinator to function as a centralized call center for all inbound patient communication. This role owns first contact with new and existing patients across phone, webchat, and online leads, with a clear objective: convert every qualified inquiry into a scheduled consultation.
This is a revenue-driving role. Performance is measured by speed, accuracy, and conversion.
Core Responsibilities
A multi-location aesthetic practice in Northern Virginia offering surgical and non-surgical solutions. The model is built on guiding patients to the right treatment, not selling a single service.
Location: 100% Remote.
Company: NOVA Plastic Surgery & Dermatology
Position Summary
NOVA Plastic Surgery & Dermatology is hiring a full-time Remote Patient Coordinator to function as a centralized call center for all inbound patient communication. This role owns first contact with new and existing patients across phone, webchat, and online leads, with a clear objective: convert every qualified inquiry into a scheduled consultation.
This is a revenue-driving role. Performance is measured by speed, accuracy, and conversion.
Core Responsibilities
- Answer all inbound phone calls without delay
- Respond to webchats, online forms, and digital leads in real time
- Convert inquiries into booked consultations using structured protocols
- Schedule patients into correct appointment types based on services
- Enter and manage all lead activity inside CRM
- Execute follow-ups on missed calls, unconverted leads, and incomplete bookings
- Maintain precise documentation of all interactions
- Escalate clinical or complex questions appropriately
- 100% call answer rate during scheduled hours
- Lead-to-consult conversion rate
- Speed to response across all channels
- Daily consults booked
- CRM accuracy and task completion
- Direct experience in plastic surgery, dermatology, or medical aesthetics
- Prior role in patient coordination, call center, or consult booking within aesthetics
- Strong understanding of aesthetic treatments and patient flow
- Proven ability to convert leads into booked consultations
- Experience working in a CRM (GoHighLevel, Nextech, Salesforce, or similar)
- High-volume call handling with consistent performance
- Clear, confident communication and control of the call
- Must be able to work during EDT time zone with hours from 9am- 6pm
- No missed calls
- Immediate engagement with every lead
- High conversion from inquiry to consult
- Accurate scheduling aligned with services and provider availability
- Full command of company services and positioning
- Hourly base: $22–$28/hour (based on experience)
- Performance bonus tied to consult volume and conversion rate
- Full-time
- Must align with clinic hours, including evenings and weekends
A multi-location aesthetic practice in Northern Virginia offering surgical and non-surgical solutions. The model is built on guiding patients to the right treatment, not selling a single service.
Salary : $22 - $28