What are the responsibilities and job description for the Client Care Manager (LPN) position at Nova Leap Health Corp.?
Role Description This is a full-time, on-site role based in Holyoke, MA. The Job Title will support the daily operations of a private pay home care agency, contributing to efficient service delivery and high-quality client care. Typical responsibilities may include coordinating schedules, supporting caregivers and clients, maintaining accurate documentation, collaborating with local and corporate teams, and assisting with administrative tasks as needed. The role involves regular interaction with clients, families, and colleagues to ensure services meet organizational standards. The successful candidate will demonstrate reliability, clear communication, and a commitment to client-centered home care.
Qualifications
- Demonstrated ability to manage day-to-day administrative and operational tasks in a healthcare or service environment.
- Strong communication and interpersonal skills for working with clients, families, caregivers, and internal teams.
- Organizational and time management skills, including attention to detail and the ability to prioritize multiple tasks.
- Comfort with basic computer applications and data entry; experience with scheduling or care management systems is an asset.
- Ability to work on-site in Holyoke, MA, with consistent attendance and a professional, client-focused approach.
- Prior experience in home care, healthcare, or customer service is preferred but not required.
- High school diploma or equivalent; post-secondary education in healthcare, business, or a related field is an advantage.
- Commitment to non-discriminatory, inclusive practices and respect for individuals from diverse backgrounds.