Clinical Care Manager (Per Diem)

About Nova Leap Care Management

Nova Leap Care Management is a private-pay, concierge care management service designed to support individuals and families navigating complex medical, social, and life transitions. We specialize in aging life care, catastrophic injury, and chronic illness—meeting clients where they are and guiding them forward with clarity, advocacy, and compassion. Our approach is highly personalized and relationship-driven. We partner closely with families, healthcare providers, and community resources to ensure individuals receive the right care, at the right time, in the right setting. At the core of our work is a simple belief: people deserve to feel supported, informed, and confident during life’s most complex moments.

Position Summary

The Clinical Case Manager plays a critical role in delivering high-quality, client-centered care management services. This position is ideal for an experienced clinician who thrives in a dynamic, non-traditional environment and is passionate about advocacy, problem-solving, and building meaningful relationships with clients and families. This is not a desk-based role. Clinical Case Managers are actively engaged in the community-meeting clients in their homes, attending appointments, coordinating services, and navigating complex systems in real time. The ideal candidate is both clinically strong and highly resourceful, with the ability to operate independently while maintaining close collaboration with leadership.

Key Responsibilities

Clinical Assessment & Care Planning

• Conduct comprehensive biopsychosocial assessments of clients, including medical, functional, emotional, and environmental factors
• Develop individualized, client-centered care plans with clear, actionable recommendations
• Continuously reassess needs and adjust care plans based on changes in condition or goals

Care Coordination & Implementation

• Coordinate and oversee services across the continuum (home care, assisted living, rehabilitation, skilled nursing, etc.)
• Facilitate transitions of care and ensure safe, appropriate discharge planning
• Partner with healthcare providers to ensure alignment with treatment plans and follow-through on recommendations

Client & Family Support

• Build strong, trusting relationships with clients and families
• Provide education, guidance, and emotional support during complex or stressful situations
• Navigate family dynamics with professionalism, empathy, and clear communication

Advocacy & System Navigation

• Advocate for clients across healthcare, insurance, and community systems
• Identify and address barriers to care, including access, safety, and financial considerations
• Serve as the central point of contact for care-related decision-making

In-Person Engagement

• Accompany clients to medical appointments as needed
• Conduct home visits to assess safety, care needs, and environmental factors
• Support real-time problem solving in the field

Documentation & Operations

• Maintain timely, accurate documentation of all client interactions and services
• Track time and services in accordance with private-pay billing structure
• Utilize EMR and technology platforms effectively

Collaboration & Growth

• Participate in supervision, team meetings, and case reviews
• Contribute to the development of processes, resources, and best practices
• Engage in ongoing professional development

Qualifications

• Active licensure in Massachusetts (LICSW, LCSW, RN, PT, OT, SLP, or equivalent)
• Master’s degree preferred (Social Work, Nursing, or related clinical field)
• 5 years of experience in case management or related clinical roles
• Experience working with older adults, complex medical needs, or family systems strongly preferred

Core Competencies

• Strong clinical judgment and critical thinking
• Exceptional communication and interpersonal skills
• Ability to manage a flexible, community-based caseload independently
• High level of organization and accountability in a fee-for-service model
• Comfort navigating ambiguity and complex situations
• Empathy, professionalism, and emotional intelligence

Additional Requirements

• Valid driver’s license and reliable transportation
• Ability to travel locally for client visits and appointments
• Comfort with technology, including EMR systems and mobile documentation

Why Join Nova Leap Care Management?

• Opportunity to be part of a growing, innovative care model
• Meaningful, relationship-driven work with real impact on clients and families
• Autonomy and flexibility in how you manage your caseload
• Close collaboration with experienced, supportive leadership
• Ability to help shape and build a new care management program

Compensation & Structure

• Competitive hourly rate (based on experience and licensure)
• Flexible scheduling with hybrid work model
• Opportunities for growth as the company expands

At Nova Leap Care Management, we are building something intentional. We are looking for clinicians who not only bring strong clinical skills, but who genuinely care about people, relationships, and doing the right thing, even when it’s complex.