Medical Receptionist/Front Desk

Medical Receptionist

Position Summary

• We are a wellness and preventive care practice, specializing in IV vitamin therapy and medical weight loss, located in Boca Raton, FL.
• The Receptionist’s role is to greet patients, check patients in and out of their visits, schedule incoming appointment requests, confirm patient appointments, and provide necessary information about our services.
• Must be able to multi-task and handle a high call volume, as well as be able to learn quickly about our products and services
• MA certificate is a PLUS

Job Duties:

· Managing Reception Area: Greet patients, answer phone calls, (following call scripting) and manage appointment scheduling using the practice management software. Ensure a welcoming and organized front desk area.

· Patient Check-In and Check-Out: Oversee the check-in process, verify patient information, membership details, and collect payments as needed.

· Coordinate patient check-out, schedule follow-up appointments

· Administrative Support: Assist with administrative tasks such as filing patient records, updating patient demographics, and maintaining accurate medical records

· Product knowledge: provide information about our services and products to the patients. Be able to professionally explain the differences between our services.

· Customer Service: Provide excellent customer service to patients, addressing their questions, concerns, and requests promptly and professionally. Ensure a positive patient experience throughout their visit.

· Miscellaneous Tasks: Perform additional duties as assigned, such as assisting with marketing initiatives, coordinating patient education seminars, or supporting other departments as needed.

Qualifications

• Minimum one-year experience in similar role
• MA certificate is a PLUS
• Strong verbal communication skills with a professional voice on the phone
• Ability to multi-task and prioritize incoming phone calls
• Good computer skills
• Prior experience w/ EMR and CRM software is a plus
• Able to follow set policies and procedures
• Self-starter and able to create and implement internal processes when needed

Benefits

• Competitive pay
• PTO time availability after 90-day employment

Job Type: both Full-time/Part-time opportunities are available

Pay: From $17.00 per hour

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

• Employee discount
• Employee mentoring program
• On-the-job training
• Paid time off
• Professional development assistance

Ability to Commute:

• Boca Raton, FL 33433 (Required)

Ability to Relocate:

• Boca Raton, FL 33433: Relocate before starting work (Required)

Work Location: In person

Salary : $17