Senior Expeditor/Receptionist (Bilingual Spanish Required)

Description

Core Values

PROVIDE our customers with the best combination of service, rates, and fees. PROMOTE sustainable careers for our employees so that they can be enriched personally and professionally. GIVE BACK to our community. These are the core values of NOVA® Home Loans in which we act on employee feedback and implement changes that will make NOVA® Home Loans a better place to work and promote a higher level of service to our clients.

This is an on-site position. Remote or hybrid schedules are not an option for this position.

The Senior Expeditor plays a key role in providing administrative, clerical, and receptionist support for the branch/office. As a primary point of contact for both customers and employees, exceptional customer service skills are essential.

Evolving as an Senior Expeditor by having…

• High School Diploma or GED required.
• Minimum of three (3) years of work experience, preferably in an office with a high call volume.
• Previous experience using a multi-line phone system in a fast-paced corporate office is preferred.
• Bilingual (Spanish) is preferred.

Exciting Opportunities to Grow by…

• Answer and direct phone calls promptly and professionally.
• Greet clients, vendors, visitors, and employees with a positive and professional demeanor.
• Receive client documents, make copies if needed, and notify Loan Officers of document drop-offs.
• Accept payments from clients, complete receipt of fees forms, and send them to the Loan Servicing department.
• Assist multiple departments with filing and other administrative tasks.
• Handle special projects as time permits.
• Pull files and documentation from onsite and offsite retention areas as requested.
• Perform office supply inventory and place orders as needed.
• Ensure copiers, faxes, and printers are stocked and in working order; request service when necessary.
• Oversee all mail-related functions, including sorting and distributing incoming mail, logging and delivering TNT and courier packages, and handling outgoing mail via USPS, FedEx, and interoffice TNT.
• Maintain the postage meter and ensure proper postage for outgoing mail.
• Prepare and send birthday cards to NOVA® employees at branches and remote locations.
• Create and distribute birthday announcements via email to the NOVA® Corporate Branch.
• Complete Marketing Match assignments as needed.
• Ensure the kitchen is maintained, including weekly wipe-downs and monthly deep cleaning.
• Oversee incoming faxes from web fax and forward them to the appropriate recipients.
• Fax documents as needed.
• Perform other duties as assigned to support branch operations and efficiency.

Show us your growth with…

• Excellent customer service skills
• Knowledge of standard office policies and procedures
• Ability to work both within a team environment and independently to prioritize tasks
• Comfortable typing and working on a computer
• Proficient in Microsoft Word, Excel, and Outlook
• Skilled in operating a variety of office machines (e.g., computers, telephones, copiers)
• Ability to multi-task and manage large amounts of requests
• Effective oral and written communication skills
• Excellent attention to detail

Benefits Offered...

NOVA benefits to full-time employees include Employee Discount, Paid Time off, Health/Dental/Vision/Life/Disability Insurance, 401(k) with an employer match, Health Savings Account with employer contribution, and an Employee Assistance Program

NOVA® is an equal opportunity employer, substance-free workplace, and complies with the Americans with Disability Act regulations as applicable.

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact the Human Resources department at NOVA® Home Loans.

Qualifications