What are the responsibilities and job description for the Expeditor position at NOVA® Home Loans?
Core Values
PROVIDE our customers with the best combination of service, rates, and fees. PROMOTE sustainable careers for our employees so that they can be enriched personally and professionally. GIVE BACK to our community. These are the core values of NOVA® Home Loans in which we act on employee feedback and implement changes that will make NOVA® Home Loans a better place to work and promote a higher level of service to our clients.
The Expeditor plays a key role in providing administrative, clerical, and receptionist support to the branch or office. This position interacts directly with both customers and team members, so strong customer service skills are essential. Additionally, the Expeditor may assist in the creation of marketing materials and support the planning and coordination of company events. This is a fully on-site position, based at our River office in Tucson, AZ. Remote or hybrid schedules are not available for this position.
Evolving as an Expeditor by having…
NOVA benefits to full-time employees include Employee Discount, Paid Time off, Health/Dental/Vision/Life/Disability Insurance, 401(k) with an employer match, Health Savings Account with employer contribution, and an Employee Assistance Program
NOVA® is an equal opportunity employer, substance-free workplace, and complies with the Americans with Disability Act regulations as applicable.
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact the Human Resources department at NOVA® Home Loans.
PROVIDE our customers with the best combination of service, rates, and fees. PROMOTE sustainable careers for our employees so that they can be enriched personally and professionally. GIVE BACK to our community. These are the core values of NOVA® Home Loans in which we act on employee feedback and implement changes that will make NOVA® Home Loans a better place to work and promote a higher level of service to our clients.
The Expeditor plays a key role in providing administrative, clerical, and receptionist support to the branch or office. This position interacts directly with both customers and team members, so strong customer service skills are essential. Additionally, the Expeditor may assist in the creation of marketing materials and support the planning and coordination of company events. This is a fully on-site position, based at our River office in Tucson, AZ. Remote or hybrid schedules are not available for this position.
Evolving as an Expeditor by having…
- High School Diploma or GED required.
- Minimum of one (1) year of work experience, preferably in an office environment with high call volume.
- Experience using a multi-line phone system in a fast-paced corporate office setting is preferred.
- Bilingual in Spanish is a plus.
- Answer incoming phone calls and assist or transfer to the appropriate person promptly.
- Greet clients, vendors, visitors, and employees professionally and positively upon arrival.
- Provide administrative support to multiple departments, including filing and other clerical tasks.
- Assist with special projects as time permits.
- Make client copies and process receipt of fees when necessary.
- Oversee all mail-related functions, including:
- Sorting and distributing incoming mail to all suites.
- Logging and delivering TNT and courier packages.
- Preparing outgoing interoffice TNT and FedEx packages.
- Posting outgoing mail and maintaining the postage meter.
- Retrieve files and documents from onsite and offsite retention areas as requested.
- Monitor office supply inventory and place orders as needed.
- Ensure copiers, faxes, and printers are stocked and in good working condition; request service when necessary.
- Perform weekly kitchen wipe-downs and monthly deep cleans.
- Prepare and send NOVA® employee birthday cards to branches or remote employees.
- Create and distribute birthday announcements via email to NOVA® Corporate Branch.
- Complete Marketing Match assignments.
- Fax documents and manage incoming faxes via web fax, forwarding them to the appropriate recipients.
- Receive client documents, make copies as needed, complete intake forms, and notify Loan Officers of document drop-offs.
- Process client payments, complete receipt of fees forms, and forward to the Loan Servicing department.
- Perform other duties as assigned.
- Excellent customer service skills.
- Knowledge of standard office policies and procedures.
- Ability to work both within a team environment and independently to prioritize tasks.
- Ability to type and comfortable on a computer.
- Demonstrated proficiency with computer programs such as Microsoft Word, Excel, and Outlook.
- Ability to operate and manage high call volume on a multi-line phone system.
- Skill in the operation of a variety of office machines including personal computers, telephones, and copiers.
- Ability to multi-task and handle large amounts of requests.
- Effective oral and written communication skills.
- Excellent attention to detail skills.
- Provide administrative, clerical, and receptionist support for office staff at the location assigned. Contact with customers and employees.
NOVA benefits to full-time employees include Employee Discount, Paid Time off, Health/Dental/Vision/Life/Disability Insurance, 401(k) with an employer match, Health Savings Account with employer contribution, and an Employee Assistance Program
NOVA® is an equal opportunity employer, substance-free workplace, and complies with the Americans with Disability Act regulations as applicable.
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact the Human Resources department at NOVA® Home Loans.