What are the responsibilities and job description for the ENTRY LEVEL CUSTOMER AND SALES AGENTS position at Nova Acquisitions Group?
About the Role:
Join Nova Acquisitions Group as an Entry Level Customer Service Representative and kickstart your career in a dynamic and supportive environment. We are looking for enthusiastic individuals who are passionate about providing exceptional customer service and eager to grow with our team in McLean, VA.
Responsibilities:
- Provide outstanding customer service by addressing inquiries and resolving issues promptly.
- Assist customers with product information, order processing, and account management.
- Communicate effectively with team members to ensure a seamless customer experience.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate complex issues to the appropriate department.
- Participate in training sessions to enhance product knowledge and customer service skills.
- Contribute to team goals by meeting individual performance metrics.
- Support marketing initiatives by promoting new products and services to customers.
Requirements:
- High school diploma or equivalent; college degree preferred.
- Strong communication skills, both verbal and written.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Customer service experience is a plus, but not required.
- Proficient in using computers and customer service software.
- Positive attitude and a willingness to learn.
- Team player with strong interpersonal skills.
- Flexible availability, including evenings and weekends.
About Us:
Nova Acquisitions Group has been a leader in customer acquisition and service solutions for over a decade. Our commitment to excellence and customer satisfaction has earned us a loyal client base, while our supportive team culture makes us a great place for employees to thrive and grow professionally.
Salary : $19 - $25