Customer Service Account Representative

About the Role:

Join Nova Acquisitions Group as an Entry-Level Customer Service and AGENTS ON SITE Representative and begin your career in a fast-paced, supportive environment. We are seeking motivated and enthusiastic individuals who are passionate about delivering excellent customer service and eager to grow with our team in McLean, VA. PROMOTIONAL EVENTS

Responsibilities:

• Provide exceptional customer service by addressing customer inquiries and resolving concerns in a // manner.
• Assist customers with product information, order processing, and account management.
• Communicate effectively with team members to ensure a smooth and positive customer experience.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate more complex issues to the appropriate department when needed.
• Participate in training sessions to strengthen product knowledge and customer service skills.
• Contribute to team goals by meeting individual performance expectations.
• Support sales and marketing initiatives by promoting products and services to customers.

Requirements:

• High school diploma or equivalent required; college degree preferred.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Previous customer service experience is a plus, but not required.
• Basic computer proficiency and comfort using customer service software.
• Positive attitude with a strong willingness to learn and grow.
• Team-oriented mindset with excellent interpersonal skills.

About Us:

Nova Acquisitions Group has been a trusted leader in customer acquisition and service solutions for over a decade. Our commitment to excellence and customer satisfaction has helped us build a strong client base, while our supportive and growth-focused culture makes our company a great place for employees to develop professionally.