What are the responsibilities and job description for the Automotive Business Development Manager position at Nourse Chillicothe Automall?
Service Business Development Manager (Chillicothe, OH):
The Service Business Development Manager oversees and manages daily operations of the Service BDC (Business Development Center). The Service BDC processes hundreds to thousands of service leads per month. This includes reaching out to customers about upcoming vehicle services, manufacturer recalls, and scheduling appointments for our service department. All communication is by phone, text, or email through our customer relationship management software. To be successful in this position, you must be highly driven, self-motivated, obsessed with providing great customer service and possess excellent closing skills.
What We Offer
- Competitive Pay Structure
- Medical, Dental, and Vision, and Supplement Insurances
- HSA Plan
- 401k Plan
- Paid Time Off
- Equal Opportunity Employer
Responsibilities
- Motivating BDC agents by creating a positive culture and leading by example
- Training and development of business development staff
- Help maintain customer satisfaction scores above region average
- Support staff and clients by handling escalated calls/situations
- Be attentive to phone calls and emails to maintain a positive flow of daily business
- Proficiency with one or more features of the dealership software (Dealertrack, Xtime, vAuto, Rapid Recon)
- Manage the standard reporting of set, shown, and sold appointment percentages. Tracking of inbound and outbound contact volume by method
Requirements
- Valid driver’s license and insurable driving record
- High school diploma/GED required, Associate’s or Bachelor’s Degree preferred
- 2-3 years of demonstrable call center experience, management experience preferred
- Superior computer, Internet, social media, and phone skills
- Excellent time management skills
- Must be available week days, evenings, and weekends
- Substance screening required of all employees
We are an equal opportunity employer and prohibit discrimination or harassment without regard to regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
Pay: $30,000.00 - $40,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Experience:
- Business Development Management: 2 years (Required)
Work Location: In person
Salary : $30,000 - $40,000