Senior Social Services Case Manager

JOB TITLE: Senior Social Services Case Manager

Supervisor: Social Services Director

Status: Exempt

Salary: Starting at $80,988

Location: Grand Rapids/Fulton, MI

Posting Closes: 06-16-2026 at 9am

TRAVEL REQUIREMENT

This position requires frequent travel throughout Southwest Michigan, with additional travel throughout Michigan as needed. Candidates must possess a valid Michigan driver’s license, maintain a good driving record, and be GSA certifiable.

Excellent Benefit Package for Eligible Team Members

• Employees contribute minimal cost sharing towards medical, dental, and vision insurance
• Employer Paid premiums on short term disability, life insurance and accidental death and dismemberment
• Flexible Spending Account for Medical Reimbursement
• 100% Employer paid Short Term and Long Term Disability, Life Insurance, and Accidental Death and Dismemberment Insurance
• Dependent Care FSA
• 401K Plan with eligible match
• MERS Plan for Law Enforcement
• A generous paid time off program where all employees begin earning accrued paid time off immediately upon hire
• Generous Tuition Reimbursement Program with Educational Release Time
• Thirteen Paid Holidays
• Employee wellness and fitness programs
• Opportunities to participate in NHBP Sponsored activities
• Public Student Loan Forgiveness eligible employer
  
  
  

Position Summary

This position performs professional, advanced, and specialized services including therapeutic interventions and crisis management for clients’ intricate needs and compounded psychosocial factors. They will manage cases with myriad complexity to include family situations, health/mental health factors, and substance abuse issues. in areas related to Indian child welfare, elder and vulnerable adult cases, wraparound supportive services, emergency assistance, and juvenile justice. The incumbent must provide advocacy, linkages to other appropriate services and counseling to address complex emotional and social issues. This position requires frequent travel throughout Southwest Michigan and additional travel throughout Michigan may also be required.

Essential Functions

• Conduct comprehensive biopsychosocial, risk, safety and needs assessments for individuals and families in a culturally sensitive manner to identify needs and strengths.
• Create an individualized, comprehensive, outcome-based and family-oriented service plan that supports clients goals and overall well-being based on a person-in-environment perspective.
• Monitor and evaluate clients’ progress towards achieving their service plan goals.
• Provide direct clinical interventions, including brief individual and family counseling to address psychosocial issues.
• Identify, access, and mobilize community and family resources to address identified needs, such as housing, food assistance, mental health services, substance abuse services, home health support, parenting support, and school advocacy.
• Act as a central point of contact, facilitating care across the continuum by coordinating with other providers and agencies to arrange care and resources.
• Manage a caseload of clients, including maintaining detailed, accurate, and confidential client records and contact logs involving individuals and families working with tribal and state agencies to ensure culturally relevant services and documenting efforts and interventions.
• Respond to allegations of child and elder abuse and neglect in accordance with tribal, state and federal laws including but not limited to partnering with another entity to conduct the investigation.
• Manage client transitions from levels of care to ensure safe and appropriate planning including discharge planning.
• Provide direct counseling and therapeutic support to help clients cope with personal and social challenges.
• Assist clients in understanding their rights and navigating service systems.
• Facilitate community engagement, outreach, educational and psychoeducational workshops integrating cultural healing traditions.
• Actively participate in community-building initiatives.
• Provide crisis intervention, emotional support, counseling and education to help clients and families to cope with life challenges.
• Prepare thorough biopsychosocial reports, attend, and testify in tribal and state court proceedings to advocate for the best interest of the tribe and its members.
• Implement services to facilitate family preservation and reunification, conduct home studies, and manage child placements.
• Advocate for clients’ rights and needs, connect them with resources, remove barriers to services, and address systemic barriers to care within and outside the tribal system.
• Collaborate with multidisciplinary services ensuring coordination, communication and accountability for client’s services.
• Develop and maintain collaborative relationships with tribal, county and state service providers.
• Maintain accurate, thorough, confidential, and timely documentation related to client care, progress and outcomes utilizing SSD electronic record system.
• Travel to perform job functions and work flexible and varying hours including nights and weekends on a regular basis and as needed.
  
  
  

Minimum Requirements

• Master’s degree in a human services field such as social work, mental health, counseling, or psychology.
• Professionally licensed in degreed field and in good standing in the State of Michigan. Limited licenses must be able to achieve full licensure withing twelve months from the date of hire or promotion into the position.
• Three years’ experience in case management or degreed field.
• Valid Michigan driver’s license with good driving record; GSA certifiable. Travel is required.
• Complete and pass a comprehensive background investigation and drug screening in accordance with NHBP standards.
• Experience which demonstrates computer proficiency, including email, internet, word processing (Microsoft Outlook) and spreadsheets (Excel) and knowledge of other office equipment.
• Experience with public assistance and social services systems.
• Experience working with highly confidential and sensitive information and both preserving and maintaining confidential and sensitive information, which includes following HIPAA requirements.
  
  
  

Preferred Qualifications

• Licensed Master Social Worker in good standing in the State of Michigan.
• Experience working in child welfare, substance abuse and/or elder care systems.
• Experience working with Tribal Governments or Native American Institutions.
• Familiarity with community resources.
• Experience working with individuals with substance use disorders.
• Experience working with underserved populations.
• Knowledge of ICWA, MIFPA, and BIA regulations and requirements.
  
  
  

SECURITY SENSITIVE

This position will involve access to information that is security sensitive and thereby subject to additional confidentiality provisions. All information obtained will be protected under NHBP/IHS/HIPAA policies, rules, and regulations.

INDIAN PREFERENCE

Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preference to NHBP Tribal citizens, spouse/parents of NHBP citizens, and members of other federally and Tribally recognized Indian Tribes.