What are the responsibilities and job description for the Training and Development Coordinator position at Notre Dame Federal Credit Union?
PRIMARY FUNCTION:
The Training and Development Coordinator is responsible for the effective delivery of training programs that support partner development, organizational goals, and member service excellence. This position plays a key role in delivering onboarding programs, role-specific training, systems education, and continuous development initiatives. The Training and Development Coordinator will ensure all programs reflect the Core Values of Notre Dame Federal Credit Union and equip partners with the tools, knowledge, and confidence to succeed in their roles.
The Training and Development Coordinator will collaborate with subject matter experts, department managers, and the Training Team to assess training needs, develop content, and deliver engaging sessions that foster learning and retention.
ESSENTIAL DUTIES & RESPONSIBILITIES:
The following responsibilities must be carried out in a way that consistently reflects the mission, vision, and values of Notre Dame FCU. Other duties may be assigned as needed.
- Facilitate new partner onboarding and orientation, ensuring a smooth transition into the organization.
- Deliver role-specific training for retail, lending, operations, and support teams, both in person and virtually.
- Develop training materials, guides, presentations, and job aids that support learning objectives.
- Support partners in developing skills in systems, compliance, member service, sales, and credit union operations.
- Assist in evaluating training effectiveness through assessments, feedback surveys, and on-the-job application.
- Partner with leadership and subject matter experts to ensure training content remains current, relevant, and aligned with operational goals.
- Coach and support new hires throughout their training journey, including follow-ups and one-on-one guidance as needed.
- Assist in maintaining accurate training records and tracking learning progress through the Learning Management System (LMS).
- Ensure compliance training is completed and documented as required by policy and regulatory guidelines.
- Promote a culture of learning and development across all departments.
- Stay current with industry trends and best practices in training, adult learning, and credit union operations.
- Support special training initiatives, refresher courses, and rollout of new systems, policies, or procedures.
QUALIFICATION REQUIREMENTS:
- To perform this job successfully, an individual must be able to effectively deliver and support learning in a professional and engaging way.
- Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook).
- Experience with Learning Management Systems (LMS) and eLearning tools is preferred.
- Ability to troubleshoot common system or equipment issues used in training delivery.