What are the responsibilities and job description for the Nothing Bundt Cakes Joy Creator - Customer Service/FOH position at Nothing Bundt Cakes?
This position requires both weekday and weekend availability. There are several shift options available, including daytime/weekday and evening/weekend. If you are a student, you must be able to arrive at work by 3:30pm on weekdays. For faster response, message us with your availability!
- The Joy Creator/Guest Service Representative serves Nothing Bundt Cakes guests both in person and over the phone with creative solutions in a warm and welcoming environment. Guest Service Representatives will also perform side work duties for the crafting department, some light cleaning, and some clerical duties. The ideal candidate has a friendly, outgoing personality and the ability to make genuine connections with guests. The focus of this position is the highest possible customer service!
Requirements:
- Possess a strong sense of teamwork Ability to follow instructions
- Is comfortable and attentive handling cash transactions
- Has integrityTakes initiative
- Fits the Nothing Bundt Cakes Culture
Has the ability to work well under pressureOutgoing and friendly personalityAbility to multitask while paying special attention to detail Strong sales abilityGenuine care of others needsAbility to work with a sense of urgencyResponsibilities may include but are not limited to:
Abide by all NBC policies and procedures
Uphold NBC's image and brand
Assist other departments when necessary
Introduce walk-in guests to our bakery and our products with a guest tour Assist guests with walk-in orders while using creative solutions
Suggest additional retail items and up-sell with candles, cards, and balloons Assist phone guests by placing incoming orders
Give cake presentations while performing quality control tests
Operate & balance point of sale system (POS) with accuracy and efficiency Gather guests email addresses
Keep samples available during all hours of operation
Maintaining a strong knowledge of NBC's products, prices, and promotions
Keep retail area clean, swept, neatly merchandised
Dust all retail surfaces twice per week, including all counter tops, and POS station
Duties assigned by crafting department such as fluffing bows and making design pieces Track inventory and commission sales
We always keep our values in mind when hiring:
1. The spirit of a champion
2. A servant's heart
3. The ability to make genuine connections
Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: 10 – 15 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 4 hour shift
- 8 hour shift
- Evening shift
Work Location: In person
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $15
