What are the responsibilities and job description for the Guest Service Rep Mon-Fri 12-7:15, Sat 8:30-6:15, Sun 10:45-4:15 position at NOTHING BUNDT CAKES - South County-St Louis, MO?
Position Summary
The Guest Services Representative (GSR) creates a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone. The GSR does side work duties for the Crafting Department, some light cleaning and clerical duties.
Requirements
- Possess a strong sense of teamwork.
- Ability to follow instructions.
- Has integrity.
- Takes initiative.
- Fits the brand culture.
- Works well under pressure.
- Outgoing and friendly personality.
- Attention to detail.
- Multi-tasking ability.
- Strong sales ability.
- Strong sense of urgency.
- Genuine care for others’ needs.
Responsibilities (Including, but not limited to...)
- Abide by all NBC policies and procedures.
- Uphold the NBC image and brand.
- Assist other departments when necessary.
- Introduce walk-in guests to the bakery and products
using a Guest Tour.
- Suggest creative solutions to guests with walk-in orders.
- Suggest the purchase of add-ons and retail to make the
product a complete experience.
- Assist phone-in guests with their orders.
- Give cake presentations while performing quality
control tests.
- Operate the POS with accuracy and
efficiency.
- Collect email addresses from guests.
- Keep samples available during operating hours.
- Have current and complete knowledge of current prices,
products and promotions.
- Keep retail area clean, swept and neatly merchandised
throughout the day.
- Dust all retail surfaces at least twice per week, including
counter tops and POS stations.
- Carry out the duties the crafter assigns from time to
time.
Job Types: Full-time, Part-time
Pay: $15.00 - $16.50 per hour
Work Location: In person
Benefits:
Employee Discounts, Job Training, Reduced or Flexible HoursSalary : $15 - $17