Bakery Team Member - Joy Creator

Job Summary

As a Seasonal Bakery Team Member in the Joy Creator Role, you will work closely with other team members to create a welcoming environment for our customers while upholding the highest standards of quality and service. Your responsibilities will include, engaging with guests to ensure their visit is joyous, making sure the guests orders are correct, crafting the decorations for cakes, maintaining cleanliness of the bakery; all with the expectation of providing exceptional customer service. If you enjoy working in a fast-paced environment, have a servant approach to people and thrive in a collaborative team setting, we welcome you to join our bakery team and help us delight our customers with fresh and flavorful treats every day. The Bakery Team Member embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Core Values and Competencies

Servant’s Heart

• Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
• Keeps the good of the team or guest ahead of personal interests or gain.
• Displays humility and empathy in interactions with others.

Spirit of a Champion

• Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
• Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
• Operates with a strong sense of urgency and adheres to NbC brand standards.

Genuine Connections

• Projects warmth, enthusiasm and optimism that attracts others.
• Builds positive, productive relationships with all team members.
• Listens actively and communicates openly, clearly and respectfully.

Job Duties and Responsibilities

• Warmly welcome walk-in and phone guests with genuine enthusiasm, promptly assisting them to understand their interests and needs, and follow NbC SWEET Steps of Service to ensure an exceptional guest experience.
• Maintain product knowledge about cake sizes, flavors, pricing, promotions and retail merchandise.
• Processes guest orders accurately utilizing point-of-sale system and invites guests to join the Bundtastic Rewards and NbC Email Club programs.
• Keep the bakery clean and organized utilizing the cleaning checklists.
• Replenish retail merchandise and the cake display case to ensure a strong visual presentation.
• Assemble cake orders according to NbC cake decorating and presentation standards.
• Prepare cake decorations, boxes, bows, bags, and other packaging materials in advance to ensure supplies are readily available.
• Adheres to the proper packaging, labeling and storage of frosted cakes as well as product rotation standards.
• Performs routine cleaning of windows, shelves, counters, refrigerator, cooler and bathroom.
• Gathers and removes garbage, sweeps and mops floors.
• Assist in receiving and storing weekly deliveries from suppliers.
• Monitor inventory levels of supplies and notify management when restocking is necessary.
• Maintain a consistent work attendance and punctuality record.
• Follow all health and safety guidelines, policies and procedures, including adhering strictly to the dress code.
• Desire and ability to learn other job duties and responsibilities.

Performance Expectations and Benchmark

• Meet position time standards for crafting and other learned job duties.
• Ensuring accurate and timely fulfillment of customer orders, including custom or special requests.
• Attaining a high level of customer satisfaction, measured through surveys, reviews, or repeat business.
• Contributing positively to team dynamics, communication, and cooperation among bakery staff.
• Conduct oneself with professionalism and integrity, representing the bakery positively in interactions with customers, colleagues, and management.

Qualifications and Skills

• Age: Applicants to be 18 years of age or older.
• Education: High school diploma or equivalent is often preferred.
• Attention to Detail: Attention to detail is needed when following recipes, reading tickets, and decorating cakes.
• Basic Math Skills: Necessary for measuring ingredients, taking inventory, and cash handling.
• Time Management: The ability to prioritize tasks, manage time efficiently, and work quickly and efficiently, especially during busy periods or when multiple orders need to be fulfilled simultaneously.
• Communication Skills: Effective communication with coworkers, supervisors, and customers is essential for ensuring smooth operations and meeting customer needs.
• Teamwork: Collaboration and the ability to work well as part of a team are important for team success.
• Technology: Comfortable with technology and has the ability to operate point-of-sale and computer systems.

Physical Requirements & Work Environment

• Physical Demands: Must be able to lift up to 50lbs. The role involves prolonged periods of standing, lifting boxes, bags and bending, stooping, reaching, and repetitive motions.
• Temperature Variations: The role involves exposure to cold temperatures due to refrigeration units.
• Handling Equipment: Employees may need to operate bakery equipment such as mixer, commercial oven, dollies and step ladders.
• Fast-Paced Environment: The ability to work efficiently under pressure and multitask will be required.
• Cleanliness and Sanitation: Employees will be expected to clean work areas, equipment, and utensils daily.
• Teamwork: Employees should be able to work effectively as part of a team.
• Customer Interaction: Strong customer service skills and a friendly and professional demeanor is necessary.

Work Availability:

Employee hours are targeted to be between 20 and 32 hours per week, and will be required to work a minimum of 3 weekend days of each month. Employee must demonstrate flexibility to work various shifts, including mornings, evenings, weekends, and holidays, as dictated by changing business demands. The bakery industry often experiences fluctuating levels of activity, with peak periods during weekends, holidays, and special occasions. Therefore, availability during these times is essential to ensure adequate coverage and meet customer needs. Employees should be willing to adjust their schedules as needed to accommodate the bakery's operational requirements and provide reliable support to the team.

Statement about Scope and Changes

Please note that the scope of this role may evolve over time to meet the changing needs of the organization. The responsibilities outlined in this job description are subject to modification as deemed necessary by management to accommodate business needs and growth. Any change to the scope of the role will be communicated clearly and in a timely manner to ensure alignment and continued success.

Job Type: Part-time

Pay: From $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Opportunities for advancement

Work Location: In person

Salary : $20