Clinical Nurse Manager

JOB TITLE

Clinical Nurse Manager

REPORTS TO

Director of Quality

SUPERVISION EXERCISED

Clinical-Primary Care Coordinators

Clinical-Nursing staff

Clinical- Lead Medical Assistants

FLSA STATUS

Exempt

SALARY RANGE

$90,000 - $145,0000

JOB SUMMARY

The Clinical Nurse Manager is responsible for operationalizing the clinical quality and compliance strategies developed by the Director of Quality. This role provides direct clinical oversight and leadership to Registered Nurses, Primary Care Coordinators, and clinical support teams, ensuring the consistent delivery of safe, evidence-based, and patient-centered care. The position requires a working understanding of how quality metrics for insurances, ACO, PCMH, and HEDIS effects workflows and daily operations. The Clinical Nurse Manager serves as the boots-on-the-ground leader for implementing quality initiatives, standardizing clinical workflows, supporting staff development across all sites and active participation in performance appraisals and improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Using a working knowledge of improvement strategies, executes quality improvement projects and corrective action plans as directed by the Director of Quality
• Using change skills, engages staff in process improvement, and the on-going changes in Primary Health care.
• Conducts clinical audits, chart reviews, and real-time observations to assess compliance with QA/QI/RM standards across all work sites. Clinical workflows will be supported and staff educated in their use after promulgation.
• Lead local implementation of clinical risk mitigation strategies and emergency preparedness activities at the clinical level.
• Maintain documentation and reporting for internal committees and external regulatory bodies.
• Provide day-to-day clinical leadership and clinical supervision to Registered Nurses, Primary Care Coordinators and Lead Medical Assistants.
• Actively participates in RN, Primary Care Coordinator, and Lead Medical Assistant performance evaluations.
• Oversee the clinical performance of Lead Medical Assistants and ensure adherence to tiered competency standards.
• Coordinate training and orientation, for clinical team members.
• Ensure clinical equipment, supplies, and crash carts are maintained and operational.
• Ensure coordination efforts align with nursing standards and organizational quality goals
• Assist in the enforcement of clinical protocols, workflows, and standing orders for clinical staff across all sites.
• Actively support and assist in workflow development to mitigate impact on provider/nurse documentation.
• Support the integration of lifecycle milestone policies and preventive care measures.
• Promotes evidence-based practice and professional growth through direct and indirect education and mentoring.
• Monitor documentation, care transitions, and patient engagement strategies for consistency and effectiveness within the quality goals.
• Collaborate with community partners and internal teams to address social determinants of health through a clinical lens.
• This role involves travel to all locations
• Performs other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong knowledge of nursing ethics, standards of care, use and development of clinical workflows.
• Possesses a working knowledge of quality improvement methodologies.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in EMR systems, Microsoft Office, and data tracking tools. Medent knowledge is a plus
• Ability to manage multiple priorities and respond to clinical issues in real time
• Experience in discharge planning or coordination

EDUCATION

Bachelor Degree in Nursing required, Masters preferred,

EXPERIENCE

Minimum 3-5 years of clinical nursing experience

CERTIFICATE/LICENSE

Basic Life Support (BLS) certification required.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, stoop, kneel, crouch, and / or crawl.

The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

MACHINERY AND EQUIPMENT USED

Personal computer, multi-line telephone system, facsimile machine, and copier.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All applicants made a conditional offer of employment must cooperate fully with background investigations. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Reviewed with employee by:

Manager’s Name:________________________________________Date:_______________

Received and accepted by:

Employee’s Name: _______________________________________Date:_______________

NOTCH is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.