IT Support Specialist

Our Mission

Farmers rely on us for high-quality, dependable agricultural equipment and we rely on our team to deliver them through continuous innovation and efficiency. As we grow, we are dedicated to building a manufacturing environment where quality is never compromised.

Your Impact
We can only build the best equipment if our systems run flawlessly. We are looking for a dedicated onsite IT professional to own and modernize our digital infrastructure. In this role, you keep our operations smooth, secure, and connected, directly empowering our manufacturing team to focus on what they do best: building the tools that help feed the world.

Key Responsibilities

• Customer-Centric Resolution: Owns and resolves complex Tier 2 technical issues, communicating clearly and reassuringly to minimize user frustration and downtime.
• Empathetic Technical Consultation: Guides end-users through advanced hardware, software, and account troubleshooting with patience, translating complex technical jargon into easy-to-understand solutions.
• User Lifecycle & Access Coordination: Seamlessly manages user identity, permissions, and group policies in Active Directory and Microsoft 365, ensuring seamless and secure access for a frictionless digital employee experience.
• Proactive Endpoint Management: Configures, deploys, and updates secure corporate devices, anticipating user needs so equipment is ready and optimized right out of the box.
• Collaborative Incident Management: Tracks and manages tickets with high responsiveness, updating users on resolution progress and keeping internal infrastructure running smoothly behind the scenes.

Required Qualifications

• Education: 2 year Degree or certification in Information Technology, Computer Science, or equivalent hands-on experience.
• Customer Service Excellence: Strong active listening, empathy, and professional communication skills tailored to support users of varying technical abilities.
• OS & Software Expertise: Advanced troubleshooting of Windows 10/11 platforms and enterprise productivity suites to optimize daily user workflows.
• Directory & Network Services: Practical knowledge of Active Directory management, GPOs, TCP/IP, and secure remote VPN configurations to ensure stable user connectivity.
• Problem-Solving & Communication: Rapid diagnosis of technical anomalies combined with transparent, consistent updates that build user trust.

Preferred Qualifications

• Experience: 2 years of experience in IT support, systems administration, or a similar technical role.
• Previous IT experience in a manufacturing, warehouse, or logistics environment.
• Familiarity with maintaining hardware in industrial or dust-prone environments

Perks & Benefits

• Health & Wellness: Comprehensive Medical, Dental, and Vision insurance with a health savings account (HSA).
• Future & Security: Life Insurance and a 401(k) plan with company matching.
• Time to Recharge: Paid Time Off (PTO) because we value work-life balance.

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $25 - $30