Production Supervisor

JOB SUMMARY:

Norwix, Inc. is seeking a dynamic and experienced Production Supervisor to oversee the daily operations across manufacturing, assembly, and repairs to ensure efficient, high-quality, and cost-effective production. This role leads the Assembly & Repair team, maintains strict quality standards, optimizes production workflows, and enforces safety compliance. Acting as a critical bridge between production and engineering, this individual troubleshoots technical issues, drives continuous improvement, and ensures repair deadlines are consistently met.

PRIMARY DUTIES AND RESPONSIBILITIES:

Production & Workflow Optimization

• Oversee day-to-day operations for assembly and repair, delegating tasks according to production schedules to meet delivery targets.

Quality Assurance & Technical Oversight

• Enforce rigorous quality control protocols across raw materials, components, and finished products.
• Ensure all repairs are completed correctly and dispatched within a strict 5 working-day turn-around time.
• Collaborate closely with Engineering to maintain up-to-date MPDs, test plans, technical drawings, and work instructions.
• Identify and escalate recurring product issues to Engineering for root-cause analysis.
• Maintain and calibrate testing equipment to guarantee accurate diagnostic and compliance results.
• Oversee supplier and vendor coordination to ensure incoming material meets specifications.
• Design, refine, and optimize manufacturing workflows to resolve bottlenecks, increase throughput, and minimize waste.
• Monitor key performance metrics and analyze operational trends to drive continuous improvement initiatives.
• Serve as the official secondary backup for the Purchasing Department when needed.

TECHNICAL KNOWLEDGE, EXPERIENCE AND SKILL REQUIREMENTS:

• Team Leadership & People Management
• Lead, mentor, and build a positive, productive culture within the Assembly and Repair team.

Reporting & Compliance

• Generate and present periodic reports to management summarizing efficiency, quality metrics, repair turnarounds, and delivery performance.
• Maintain complete and accurate operational records, quality audits, and paperwork in compliance with company standards.
• Ensure full adherence to safety protocols, particularly within Electrostatic Sensitive and High Voltage testing environments.

Qualifications & Skills

Experience & Education

• Minimum 5 years of experience in Quality Control, Quality Assurance, or Production.
• Minimum 3 years of supervisory or direct team management experience.
• Minimum 1 year of hands-on assembly experience (preferred).
• Proven experience working with test equipment, calibration, and quality management systems (QMS).

Technical & Core Competencies

• Strong grasp of manufacturing processes, process optimization methodologies, and root-cause analysis.
• Ability to read and interpret technical drawings, MPDs, and test procedures.
• Solid computer literacy (data analysis, ERP system entry, reporting, and paperwork management).
• Excellent conflict resolution, cross-departmental collaboration, and leadership skills.

Physical Requirements & Working Conditions

• Environment: Combined warehouse, manufacturing floor, and office setting.
• Specialized Zones: Active work in Electrostatic Sensitive Areas and High Voltage Testing Areas.
• Physical Demands: Occasional lifting of assemblies during system builds; use of pallet jacks and ergonomic material handling tools to move supplies and modules.

Key Success Factors

• Quality & Detail-Driven: Unwavering commitment to quality standards, process documentation, and precision testing.
• Proactive Problem Solver: Ability to anticipate bottlenecks, resolve technical issues, and drive continuous improvement.
• Accountable Leader: High level of ownership over team performance, schedule adherence, and deadline management.

Strong Communicator: Ability to maintain a positive team atmosphere, handle

• Manage employee performance, conduct annual performance reviews, and implement disciplinary actions when necessary.
• Ensure all team members complete required training, including mandatory safety, ESD (Electrostatic Discharge), and Hi-Pot (High Voltage) certifications.
• Facilitate team communications and represent the production department in cross-functional company meetings.

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $75,000 - $85,000