Associate Director of Admissions - Norwich University

Fulfills the mission of Norwich University by contacting and cultivating prospective students and applicants; provides supervision to other members of the admissions team and/or to critical processes necessary within the cultivation and recruitment of an incoming class.

Essential Functions

• Supervises critical processes within application recruitment, management and enrollment of the inbound class.
• Promotes communication plans with counselors to maximize the efficacy of the daily outreach plan.
• Sets and manages productivity standards and goals for the admissions team.
• Supervises, trains, and evaluates two to three admission staff members, and student workers.
• Troubleshoots any issues that may arise on a daily basis, university travel, and during special visitation events.
• Maintains the highest standards of customer service, confirming that all staff members are providing accurate, timely and useful information to prospective students, families, and members of the university community.
• Supervises of a caseload of 350-500 prospective students.
• Maintains communication with all students, on a bi-weekly or monthly bas is by utilizing various communication methods including, but not limited to: phone calls, emails, and text messages.
• Manages applications to include gathering information for incomplete files; preparing completed applications; making decisions on student applicants and cultivating applicants from a specific geographic location.
• Communicates with students and families about the various aspects of the college search/decision process including, but not limited to: financial aid, billing, academics, lifestyle, athletics, and student interest clubs.
• Develops strong relationships with prospective students and their families throughout the admission cycle including personal communication in a written and electronic format, phone calls and personal interaction as necessary.
• Counsels and advises students about financial aid eligibility, financial aid application procedures, aid programs, costs, and indebtedness.
• Ensures that all visiting students and families have a pleasant and informative visit to campus by supporting the success of various student-visit programs through conducting information sessions, campus tours, one-on-one interviews, virtual events, and collaborating with a wide variety of departments and offices across campus.
• Represents the University at on and off-campus events including open houses, regional events, and academic showcases and strategic high school visits.
• Plans and executes travel in select geographic areas; to include college fairs, classroom presentations and individual meetings with applicants, often including some nights and weekends.
• Develops and manages a marketing plan based on geographic territories and specific academic programs.

Other Functions

• Assesses the performance of direct reports and provides frequent feedback to optimize their performance.
• Maintains confidentiality of sensitive or private information.
• Communicates with employees, students, and others in a respectful and clear manner.
• Serves on University committees, councils, workgroups or other designated bodies as assigned.
• Achieves, maintains proficiency in, and utilizes computers, telephones, and other job-related equipment, including related systems and software.
• Speaks, reads and writes in English.
• Communicates by telephone, email, letter, in person, or other means or device.
• Performs other tasks as assigned by supervisor.

• Bachelor's degree required. Additional Admissions/Recruitment experience may substitute for completed degree.
• 3 years Admissions/Recruitment experience preferred.
• Understanding of best practices in enrollment and recruiting.
• Supervisory experience preferred
• Military experience, military school experience or ROTC experience(s) a plus, but not required
• A valid driver's license is required
• Proficiency in MS Office (Word, Excel, SharePoint, Teams, and Outlook); experience with Banner and Slate preferred
• Able to sit, squat, reach, push, pull, and manipulate related equipment; lift 20 pounds; travel outdoors to various parts of the campus
• Schedule will include some evening or weekend hours
• Travel as needed (public or private transportation)

Environmental Conditions

• Indoor work at a computer workstation
• Low level of exposure to noise, dust, fumes, vibrations and temperature changes.

Norwich University is an Equal Opportunity Employer and is committed to providing a positive education and work environment that recognizes and respects the dignity of all students, faculty and staff. Reasonable accommodations will be made for the known disability of an otherwise qualified applicant. Please contact the Office of Human Resources at nuhr@norwich.edu for assistance.

All candidates must be legally authorized to work in the United States without requiring immigration sponsorship, including but not limited to non-immigrant visas such as H1B, STEM, or F1, now or in the future. A post offer, pre-employment background check will be required of the successful candidate.