Administrative Assistant for Student Support Services

Position Type:
Administration/Administrative Assistant

Date Posted:
5/4/2026

Location:
Norwich Free Academy

Closing Date:
05/14/2026
The Administrative Assistant for the Student Services Department is a full-time, 12-month position at Norwich Free Academy, responsible for providing administrative support to special education and student support services. This role supports the coordination of services for students across multiple districts and stakeholders and assists in maintaining compliance with federal and state requirements. The position requires strong organizational and communication skills, along with the ability to manage complex scheduling, maintain confidentiality, and work effectively in a fast-paced environment.

Performance Responsibilities:

1. Schedule, coordinate, and manage high-volume PPT/IEP and 504 meetings across Norwich and surrounding districts, including administrators, teachers, support staff, and external stakeholders.
2. Prepare meeting notices, draft documentation, and distribute finalized IEPs and related materials.
3. Track timelines for evaluations, annual reviews, and triennial reviews to ensure compliance with all legal requirements.
4. Assist in maintaining adherence to all federal and state special education timelines and regulations, including IDEA.
5. Maintain accurate, confidential student records in accordance with FERPA.
6. Process records requests, student transfers, and releases of information.
7. Serve as a primary point of contact for families, staff, and outside service providers.
8. Assist families with scheduling and documentation-related inquiries.
9. Coordinate communication between general education staff and special education teams.
10. Prepare correspondence, reports, and internal communications.
11. Provide administrative support to special education administrators, case managers, and related service providers.
12. Adapt to last-minute changes, emergent situations, and evolving departmental needs.
13. Collaborate effectively with a wide range of stakeholders.
14. Performs such other duties as may be assigned by the administration or designee.

Professional Practices and Expectations:

1. Maintain professional proficiency through ongoing training and collaboration with colleagues.
2. Develop and sustain positive, professional relationships with students, families, staff, and the community.
3. Maintain strict confidentiality of student and personnel information at all times.
4. Demonstrate strong organizational, prioritization, and time-management skills.
5. Demonstrate the ability to multitask and manage complex scheduling demands.
6. Communicate effectively in both written and verbal form with diverse populations.
7. Demonstrate a positive, professional demeanor and strong work ethic.
8. Exhibit flexibility and adaptability in a fast-paced environment.
9. Maintain punctuality, dependability, and attention to detail.
10. Demonstrate the ability to learn quickly and respond effectively to changing needs.
11. Work collaboratively as part of a team while supporting departmental goals.
12. Serve as a professional role model, demonstrating ethical behavior and professionalism.
13. Promote a safe, respectful, and inclusive environment; enforce school policies consistently.
14. Respond to inquiries and situations with tact, diplomacy, and courtesy.
15. Support the Academy's mission and policies.

Qualifications:

1. High school diploma or equivalent required; associate's degree or higher preferred.
2. Experience in a public or private school system preferred.
3. Familiarity with PPT/IEP processes and CT-SEDS preferred.
4. Working knowledge of special education laws, procedures, and compliance requirements, including IDEA.
5. Experience with digital record-keeping systems.
6. Working knowledge of PowerSchool, FinalSite, Google Workspace, and CT-SEDS preferred.

Application Procedures:

Please attach a detailed cover letter along with a resume, and three recent letters of recommendation (dated within 1 year), including one from a direct supervisor. All required documents must be submitted with application to be considered for position(s).
Only online applications will be accepted. Paper and emailed applications and documents will not be accepted.
No phone calls or emails.
Hourly rate is $25.00

To apply, please click the red "apply" button in the top corner of the posting.

NFA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all members of our community.