Housing Support Coordinator

Housing Support Coordinator

$25.00-30.00/hour | Full Time

Summary/Objective:

Norwescap is seeking a dedicated Housing Support Coordinator who will play a vital role in assisting individuals and families to secure and maintain stable housing. This position involves working closely with clients to assess their housing needs, provide support in navigating housing resources, and develop strategies to prevent homelessness. The Housing Service Coordinator will also collaborate with landlords, housing authorities, and community partners to ensure clients have access to safe and affordable housing options. This role is essential in promoting long-term housing stability and improving the quality of life for those served by the organization.

Essential Functions:

• Directly supervise a team of Housing Specialists and a program Assistant to meet Norwescap customer service standards and the regulations of Norwescap-administered programs.
• Conduct home visits and or inspections in person (face-to face) for eligible clients on a weekly basis for all housing programs. Visits can be at current residence, i.e.: apartment, hotel, motel, and other living accommodations.
• Provide guidance on housing options, application processes, and documentation requirements.
• Assist clients in completing housing applications and securing necessary documentation.
• Assist clients in applying for housing subsidies, rental assistance, and other relevant programs.
• Maintain detailed and accurate client records, including interactions, housing applications, assessments, service plans, progress notes, case progress and correspondence.
• Identify and secure appropriate housing options for clients, including private rentals, subsidized housing, and supportive housing.
• Build and maintain relationships with landlords, property managers, and housing authorities to expand housing opportunities for clients.
• Accompany clients with housing appointments, lease signings, and move-ins as needed.
• Collaborate with community partners, housing agencies, and other service providers to coordinate resources and services for clients.
• Prepare regular reports on client progress, case outcomes, and program effectiveness.
• Ensure compliance with all organizational policies, procedures, and funding requirements.
• Monitor and follow up with clients to ensure successful placement and resolve any issues that arise.
• Assist with grant proposal and submissions.
• Stay informed about local housing policies, programs, and trends.
• Schedule and coordinate appointments and follow-up meetings for clients.
• Prepare reports and data for internal use and compliance with funding requirements.
• Must be willing to cover Norwescap' s full five-county service area if needed.

Education and Experience:

• High school diploma or equivalent required; Associate degree or higher in social services, public administration, or a related field preferred.
• Experience working in housing services, social services, or a related field.
• Strong understanding of affordable housing programs and resources.
• Strong understanding of case management principles, including needs assessment, service planning, and client advocacy.
• Excellent communication and interpersonal skills, with the ability to engage effectively with clients, colleagues, and community partners.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite and case management software.
• Strong organizational skills and attention to detail.
• Knowledge of relevant local and federal regulations related to housing is a plus.
• Excellent communication and interpersonal skills with a focus on empathy.
• Ability to handle sensitive information with confidentiality.
• Proficiency in Microsoft Office Suite and experience with database management.
• Knowledge of housing programs and resources is a plus.
• Ability to work both independently and collaboratively in a team environment.

Competencies:

• Empathy
• Critical Thinking
• Problem Sensitivity
• Deescalation Training
• Spoken/Written Communication
• Technical Aptitude

Benefits:

• Dental Insurance
• Health Insurance
• Vision Insurance
• Employee Assistance Program
• Flexible Spending Account
• Life Insurance
• Paid Time Off
• Paid Holidays
• Retirement Plan

Work Environment:

This position operates in a professional office environment. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets, etc. However, this position may require occasional site visits for specific need

Norwescap provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. We will only use E-Verify once you have accepted a position and completed the Form I-9.