What are the responsibilities and job description for the Front Desk Receptionist and Administrative Support position at Norwescap Inc?
Seeking a highly motivated, talented Front Desk Assistant to join Norwescap’s team. A Norwescap Front Desk Receptionist and Administrative Support Staff is responsible for performing clerical tasks within our office setting to support daily operations of the organization. Duties include answering and transferring phone calls to employees, sorting, mail and greeting visitors when they arrive for meetings with management, programs, and staff.
About us: Norwescap is a 57-year-old anti-poverty organization with a mission to strengthen communities by creating opportunities that improve the lives of low-income individuals and families. Our vision is to help build a community that transforms poverty into opportunity.
Duties include but are not limited to:
- Answer and transfer phone calls to employees and departments
- Use appointment booking site for to schedule meetings for new participant inquiries
- Adaptability to learn how to use different CRM systems as needed and take notes accordingly
- Direct all visitors and participants to the correct person, office, or department
- Respond to general customer inquiries/questions in a polite and timely manner
Competency set includes
- Bi-lingual (English and Spanish) preferred
- Problem Solving Skills
- Spoken/Written Communication
- Conflict Resolution
- Flexibility/Adaptation to Change
- Conscientiousness
- Selective Attention
Minimum Qualifications:
- High School diploma, GED, or combination of equivalent education and experience required. Associates Degree preferred.
- One year administrative/receptionist or computer related work required; 3 years’ experience preferred.
- Experience with MS Office including Teams, Zoom and Internet familiarity required
- Familiarity with case record management software systems a plus
Norwescap provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Type: Temporary
Pay: $14.13 per hour
Benefits:
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $14