What are the responsibilities and job description for the International Cruise Consultant - UK Market position at Norwegian Cruise Line?
About the Company
Norwegian Cruise Line is dedicated to providing exceptional travel experiences. Our mission is to deliver unparalleled service and create unforgettable memories for our guests. We foster a culture of inclusivity and teamwork, ensuring that every employee feels valued and empowered.
About the Role
The role involves promoting sales to direct consumers in the European Market by initiating calls, acting on leads and/or prospects to identify travel needs, present/explain Norwegian Cruise Line products, and make travel recommendations.
Responsibilities
- Promotes sales to direct consumers in the European (UK & Spain) Market.
- Establishes and maintains quality customer relationships by delivering exceptional customer service.
- Identifies and meets customer needs and expectations to include meeting customer retention goals.
- Builds and maintains effective relationships with new and existing consumers.
- Maintains consumer prospect lists/contact database to identify client travel trends.
- Proactively seeks opportunities to promote and sell Norwegian Cruise Line products.
- Acquires in-depth industry and company knowledge to articulate cruise product features and benefits.
- Attends and actively participates in daily team meetings or relevant sales training.
- Participates in department approved mass e-mail campaigns targeting specific guests' profiles.
- Performs other job-related functions as assigned.
Qualifications
- High School Diploma or equivalent; Bachelor's degree in Marketing, Business Administration or related field preferred.
Required Skills
- Must have excellent verbal communication skills in English AND Spanish
- Must maintain strong working knowledge of Norwegian Cruise Line's products.
- Must be able to multi-task and work in a high energy sales environment.
- Adherence to strictly enforced dress code required.
Preferred Skills
- Minimum one year of sales experience; 2 years sales experience preferred.
- Cruise sales experience is a plus.
Pay range and compensation package
Compensation details will be discussed during the interview process.
Equal Opportunity Statement
Norwegian Cruise Line is committed to diversity and inclusivity in the workplace. We encourage applications from individuals of all backgrounds and experiences.
Salary : $50,000 - $120,000