Outboard Marine Technician

Norwalk Cove Marina, Inc.

Job Title: Service – Outboard Technician

Overview: The technician is responsible for performing inspections, diagnostics, repairs, maintenance, rigging and installations as efficiently and safely as possible while ensuring quality work.

Accountable To: Service Manager

Responsibilities:

• Providing clear documentation of service in the form of the 3 C’s (concern, cause, and correction) and time tracking
• Keeping work area, tools and boats clean and organized
• Experience with either Mercury, Yamaha, Honda or Suzuki outboard services
• Performing proper diagnostic procedures, complete preventative maintenance services and repairs for Outboards
• Utilizing computer-based diagnostics, tech manuals, service bulletins, and training materials, etc.
• Following proper shop processes and procedures
• Staying within approved or ‘normal’ job time frames and communicating any unusual delays with the advisor
• Proactively looking for value added service that can increase the hours per repair order and keep the boat in top condition
• Documenting and communicating any additional work needed
• Ensuring work is approved prior to beginning, unless minor, and also of a safety and/or urgent nature
• Returning warranty parts properly and promptly to warranty manager
• Submitting a complete parts request to the parts department with all boat information needed to acquire correct parts
• Performing proper & factory-correct repair procedures
• Quality checking each repair
• Removing all tools, rags, etc. from boat
• Cleaning as you work and alert service advisors to any cleaning issues they need to address
• Being aware of time approved on the job
• Assisting the service advisor in explaining work to customers or getting an explanation of customer’s concern when communication is challenged
• Returning all paperwork, keys, and boat to the proper place when finished
• Informing management of any broken, damaged, worn, or dangerous conditions, parts, or equipment
• Striving for 100% customer satisfaction through fixing things right the first time

Preferred Candidate:

• Physically able to handle rigors of job in almost any weather condition & lift up to 50 lbs
• Have a valid automobile driver’s license
• Prior boating or mechanical experience is a plus
• Ability to obtain Marine Technical Certifications
• Being reliable, punctual, and respecting of fellow team members
• Be drug-free with willingness and ability to pass initial drug screening
• Works well with others to execute various tasks efficiently and without supervision
• Spanish is a plus
• Must be able to work overtime in-season
• Hours:
• Year round, in season Spring thru Fall 5 – 6 days per week, 7:30am – 4pm
• In-Season (April – July, September – November) must be willing to work weekends and after hours as needed
• Department is closed for 2 weeks starting late December to early January
• This closed time is eligible for CT unemployment compensation and/or vacation time

Compensation & Benefits:

• Hourly rate based on experience $25/hr - $35/hr
• Medical & Voluntary Dental Vision insurance with employee contribution
• Company paid life insurance
• 401(k) plan with employer matching, (After 1 year of employment)
• Bonus Eligible
• 5 Paid sick/personal days
• 6 paid holidays
• 10 Paid vacation days. Vacation time not permitted April 1 thru July 25 or October 1 thru November 30

Pay: $25.00 - $35.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $25 - $35