Service Manager

About the Role

We are seeking a high-caliber, seasoned Marine Service Manager to take immediate operational ownership of our service department and bustling boatyard/dealership in Deltaville, VA. This is a critical leadership role for a professional who thrives in a fast-paced environment and possesses the grit, technical depth, and strategic mindset required to maximize service revenue and optimize yard resources daily.

Because we are both a busy service yard and a premier boat dealership, the ideal candidate must be a master of resource allocation. You will need to expertly balance the competing demands of retail service clients with the crucial, fast-moving needs of our sales department (commissioning new inventory, prepping trades, and handling warranty work).

Key Responsibilities

• Strategic Resource Allocation: Dynamically prioritize yard resources and technician schedules to balance retail customer service work with dealership sales demands (new boat commissioning, trade-in prep, and survey repairs).
• Operational Ownership & Leadership: Drive the daily scheduling, assignment, and execution of all service work, ensuring maximum labor efficiency and resource utilization across the yard.
• Revenue & Margin Optimization: Actively manage job costing, quoting, and work-order accuracy to hit service revenue targets. Ensure internal sales work is completed efficiently to protect dealership margins.
• Technician Management: Lead, mentor, and hold accountable a team of marine technicians (mechanics, painter, and yard labor). Manage labor hours and foster a culture of quality, safety, and pride in workmanship.
• Cross-Departmental Collaboration: Work hand-in-hand with the Sales Team to ensure seamless, on-time boat deliveries, fostering an elite "delivery day" experience for our buyers.
• Quality Control & Safety: Implement and maintain rigorous quality control standards to minimize rework on both retail and sales jobs. Ensure the yard strictly adheres to OSHA and environmental marine regulations.

Position Requirements

• Experience: Minimum of 10 years of hands-on experience working in a busy boatyard environment is strictly required. Experience working within a combined dealership/service model is highly preferred.
• Leadership: At least 3–5 years in a direct supervisory or management role within the marine industry, with a proven ability to lead a diverse team of technicians.
• Master of Priorities: Exceptional organizational skills with a proven track record of managing competing priorities from sales and service departments without breaking a sweat.
• Technical Acumen: Deep, functional knowledge of marine systems (diesel/gas engines, outboard power, electrical, plumbing, composites, and rigging) to effectively estimate and verify work.
• Business Savvy: Proficiency with marine service management software, work-order systems, and project budgeting. Strong negotiation and clear, professional customer communication skills are non-negotiable.

What We Offer

• Competitive salary commensurate with your deep industry experience.
• Comprehensive benefits package (Health, Dental, Vision, Paid Time Off, Retirement options).
• A stable, reputable dealership and yard with a loyal customer base and the resources you need to succeed.

How to Apply

If you are a driven marine professional who meets the 10-year boatyard requirement and is ready to take the helm of a premier dealership and service operation, submit your resume and a brief cover letter detailing your management experience to kendall@nortonyachts.com.

Pay: $75,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Retirement plan

Work Location: In person

Salary : $75,000 - $95,000