What are the responsibilities and job description for the Coordinator, Norton Medical Group Access Center, 8:30am - 7:00pm position at Norton Healthcare?
Responsibilities
Bi-lingual in Spanish & English speaking preferred.
The Access Center Coordinator completes a variety of tasks to ensure proper patient experience throughout the Norton Healthcare system. The initiatives taken by the Access Center Coordinator contribute to overall patient experience, quality of care, and fulfillment of the Norton mission, vision, and values.
Responsibilities:
- Scheduling medical provider appointments for patients within medical primary care and specialty offices
- Scheduling appropriately based upon clinical protocols, availability, and payor source
- Acting as a liaison between patients and physician offices
- Ability to function in an environment which requires teamwork and flexibility to provide quality patient care
- Managing appointment requests from both phone calls (inbound and outbound) and electronic requests
- Supporting physician offices through management of designated work-queues
- Ability to perform in a high-volume setting, directly interacting with and addressing customer needs
Qualifications
Required:
- One year customer service experience with external and/or internal customers
Desired:
- One year experience with administration, clerical, and scheduling processes
- One year experience in a high volume setting, directly interacting with and addressing customer needs
- One year experience in a medical office