What are the responsibilities and job description for the Leasing Associate - Residences at Capitol View position at Northwood Ravin?
Property website: www.residencesatcapitolview.com
Capitol View is a walkable, dynamic urban district in downtown Nashville, offering a fresh outlook on community, business and lifestyle.
Schedule: M-F ; evenings and weekends as needed
Northwood Ravin is consistently recognized for developing the top luxury apartment communities in the Southeast. At Northwood Ravin, every member of our organization is united by a shared commitment to create the best-in-class residential experience. Guided by our core values of creativity, integrity, and an all-in culture, we empower individuals to reach their fullest potential professionally and personally. We cultivate a culture of excellence, innovation, and inclusivity by fostering strong collaborative relationships within our team. Northwood Ravin is dedicated to delivering unparalleled service to the residents we house and the communities we create.
Primary Responsibilities:
As a Leasing Associate at Northwood Ravin, you are the Brand Ambassador of the community. You will deliver an exceptional customer experience by helping prospective residents find their perfect home. With your strong communication skills and problem-solving abilities, you'll create a welcoming atmosphere, build trust, and establish lasting relationships within our vibrant community.
As a Leasing Associate (Sales & Marketing Associate), your primary responsibilities include:
- Conducting informative and personalized tours of the apartment community that result in new leases.
- Converting leads to tours, and tours to leases, by building the value of the community’s features and lifestyle.
- Listening patiently and empathetically to resident concerns, requests, and feedback.
- Planning and executing high-quality resident events to enhance community engagement.
- Creating content (posts, videos, etc.) for social media to promote the community and engage residents.
- Being available to work weekends when prospective residents typically search for homes during this time—up to three weekends per month with two weekdays off.
- Flexibility to attend marketing and networking events, and host resident events, with schedule adjustments as needed.
What you bring to the role:
- Experience in hospitality, sales, customer service, or a related field.
- A professional and customer-focused demeanor with exemplary customer service and a positive attitude.
- Proficiency in posting to social media platforms such as Instagram, Facebook and YouTube.
- Strong sales skills with a proven ability to close deals effectively.
- A willingness to learn and grow in a dynamic environment.
- Excellent verbal and written communication skills to effectively interact with prospective and current residents.
- A customer-focused mentality and the ability to create meaningful connections.
- Competence with various software, apps, and computer programs.
- A sharp, professional appearance and ability to represent the company with pride.
What our culture brings to you:
When you join Northwood Ravin, you are not just taking a job but becoming part of a community that values your well-being and professional growth. Our team members are at the heart of our success, and we are committed to supporting and growing you.
In addition to our award-winning culture, we offer a comprehensive benefits package focused on career growth, health and wellness, retirement, and family support so you can thrive professionally and personally.
- Competitive compensation along with various monthly bonus incentives
- Housing discounts
- Extensive training programs
- Health and wellness benefits including medical, free dental, vision, and basic life benefit
- Paid leave plans via Paid Time Off, Sick Time, holidays and Partner Leave
- Retirement planning with a 401(k) program and company match
- Give back days allowing you time away from work to volunteer and pursue personal interests
- Employee Referral Program
- Tenure is rewarded so stay in the nest! Your PTO accrual rate will increase, benefit premiums will decrease, 401(k) matches increase, additional give back days are added and you will receive a special gift at each tenure milestone!
Northwood Ravin is an equal opportunity employer.