Access Control Technician

Access Control Technician (Access Cards / Keys / Minor Lock Work)

Position Summary

The Access Control & Locksmith Technician is responsible for managing building access credentials, cutting and issuing keys, performing minor lock repairs and maintenance, and supporting the day-to-day operation of electronic access control systems. This position helps maintain a secure environment by ensuring proper access management for tenants (we like to use the term Customers), employees, vendors, and visitors.

Essential Duties & Responsibilities

• Issue, program, activate, and deactivate employee and tenant access cards.
• Maintain accurate records of cardholder access levels, key assignments, and lock inventories.
• Cut, duplicate, and distribute building keys in accordance with security procedures.
• Perform minor locksmith duties including:
• Replacing lock cylinders
• Adjusting door hardware and closers
• Troubleshooting minor lock and door issues
• Assist with operation and troubleshooting of electronic access control systems and badge readers.
• Coordinate with property management, security, and vendors regarding access requests and security concerns.
• Monitor and maintain access control databases and credential records.
• Respond to lockouts and access-related service calls.
• Support building security initiatives and maintain confidentiality regarding access credentials and security systems.
• Conduct periodic audits of keys, cards, and access permissions.
• Assist with maintaining compliance with company security policies and procedures.
  

Qualifications

• Working knowledge of access control systems and electronic badge systems.
• Basic understanding of door hardware, locks, and keying systems.
• Experience cutting keys and performing minor locksmith work preferred.
• Ability to troubleshoot access control and door hardware issues.
• Strong organizational and recordkeeping skills.
• Ability to handle sensitive security information professionally and confidentially.
• Good communication and customer service skills.
• Proficiency with basic computer systems and access management software.
  
  

Preferred Experience

• Experience with commercial office or multi-tenant building operations.
• Familiarity with systems such as AMAG, Feenics or similar access control platforms.
• Locksmith or security industry experience preferred.
• Valid driver’s license
  
  

Physical Requirements

• Ability to lift up to 50 pounds occasionally.
• Ability to walk properties, climb ladders, and work around doors and hardware.
• Ability to use hand tools and key cutting equipment safely.
  
  

Work Environment

• Commercial office, mixed-use, or campus-style environment.
• May require occasional after-hours support for emergencies or access issues.