What are the responsibilities and job description for the Access Control Technician position at Northwood Investors LLC?
Access Control Technician (Access Cards / Keys / Minor Lock Work)
Position Summary
The Access Control & Locksmith Technician is responsible for managing building access credentials, cutting and issuing keys, performing minor lock repairs and maintenance, and supporting the day-to-day operation of electronic access control systems. This position helps maintain a secure environment by ensuring proper access management for tenants (we like to use the term Customers), employees, vendors, and visitors.
Essential Duties & Responsibilities
- Issue, program, activate, and deactivate employee and tenant access cards.
- Maintain accurate records of cardholder access levels, key assignments, and lock inventories.
- Cut, duplicate, and distribute building keys in accordance with security procedures.
- Perform minor locksmith duties including:
- Replacing lock cylinders
- Adjusting door hardware and closers
- Troubleshooting minor lock and door issues
- Assist with operation and troubleshooting of electronic access control systems and badge readers.
- Coordinate with property management, security, and vendors regarding access requests and security concerns.
- Monitor and maintain access control databases and credential records.
- Respond to lockouts and access-related service calls.
- Support building security initiatives and maintain confidentiality regarding access credentials and security systems.
- Conduct periodic audits of keys, cards, and access permissions.
- Assist with maintaining compliance with company security policies and procedures.
Qualifications
- Working knowledge of access control systems and electronic badge systems.
- Basic understanding of door hardware, locks, and keying systems.
- Experience cutting keys and performing minor locksmith work preferred.
- Ability to troubleshoot access control and door hardware issues.
- Strong organizational and recordkeeping skills.
- Ability to handle sensitive security information professionally and confidentially.
- Good communication and customer service skills.
- Proficiency with basic computer systems and access management software.
Preferred Experience
- Experience with commercial office or multi-tenant building operations.
- Familiarity with systems such as AMAG, Feenics or similar access control platforms.
- Locksmith or security industry experience preferred.
- Valid driver’s license
Physical Requirements
- Ability to lift up to 50 pounds occasionally.
- Ability to walk properties, climb ladders, and work around doors and hardware.
- Ability to use hand tools and key cutting equipment safely.
Work Environment
- Commercial office, mixed-use, or campus-style environment.
- May require occasional after-hours support for emergencies or access issues.