What are the responsibilities and job description for the Title & Closing Support Specialist position at northwesttitle?
Job Title: Title & Closing Support Specialist
Location: Grandview Heights, Ohio
Job Type: Full-time
About the Role:
We're looking for a dependable, detail-oriented team member to join our team. As a Title & Closing Support Specialist, you'll play an important behind-the-scenes role — keeping documents accurate, processes on track, and our client-facing teams equipped to deliver a seamless closing experience.
This position is a great fit for someone who takes pride in accuracy, organized work, and professional communication. No prior experience in real estate or title is required — just strong attention to detail, a fast and accurate typing speed (60 WPM), and a reliable, team-first mindset.
We're hiring for both entry-level and experienced candidates. Your final placement — Support Assistant or Support Specialist — will be determined during the interview process based on your background and skill set.
More Specifics About the Role:
- Monitor shared team inboxes and respond to or forward emails promptly and professionally
- Review incoming documents for completeness, accuracy, and compliance with company standards
- Maintain organized filing systems, production spreadsheets, and tracking dashboards
- Deliver final title products to customers via mail, email, or document portals
- Research and obtain lien payoffs, releases, back title policies, and public record information
- Review documents for legal effectiveness and resolve issues prior to recording
- Submit e-recordings in compliance with county requirements
- Communicate clearly with internal teams, lenders, and external parties to resolve outstanding items
- Support team production efforts and provide backup coverage as needed
This Could Be A Good Fit If You:
- Enjoy administrative, document-heavy work and take pride in getting the details right
- Type at least 60 WPM with strong accuracy
- Communicate professionally in writing and on the phone — even under pressure
- Are self-motivated and can manage your workload independently while collaborating well with a team
- Thrive in a structured, process-driven environment with consistent expectations
- Are comfortable juggling multiple tasks and following through until everything is complete
- Want to start a career in an established company that values integrity, trust, and long-term commitment
Helpful Experience (but not required):
- Office administration, data entry, or clerical work
- Background in real estate, mortgage, banking, legal, or other document-intensive roles
- Experience handling multiple deadlines with strong attention to detail
- Basic knowledge of real estate title principles
Why Our Teams Love Working At Northwest:
- Supportive team — experienced coworkers who want to see you succeed
- Title is a career — it takes years to become an expert in our industry. Starting a job at Northwest is the first step to what could be a lifelong career in real estate title.
- Stable, long-term opportunity in a well-respected company
- Professional environment that values integrity, accuracy, and teamwork
- Be part of a company that cares about its community and does things the right way
Benefits:
- PTO begins accruing on your first day
- 10 paid holidays annually
- Medical (including telehealth), dental, and vision insurance
- 401(k) with employer match
- FSA and HSA options
- Company-paid life insurance
- Generous bereavement policy — including pet bereavement
About Northwest Law (Part of the Northwest Title Family of Companies):
With over 55 years in the industry, the Northwest Title Family of Companies has built a reputation for innovation, professionalism, and integrity in both the legal and real estate spaces. Our law firm, Northwest Law, works hand-in-hand with our title agencies to offer clients a seamless, full-service experience.
We’re proud of our collaborative culture, our commitment to community, and our team of hardworking legal professionals who are passionate about creating security and peace of mind for every client.
Visit our Facebook, Instagram, or LinkedIn pages to learn more about our team.
Northwest Title Family of Companies is an Equal Opportunity Employer
Know someone who would be a great fit? They can send a resume (and a quick note about career goals) to careers@nwtitle.com.