What are the responsibilities and job description for the Key Account Manager position at Northwestern Ohio Security Systems, Inc.?
Job Overview:
The Key Account Manager serves as the primary point of contact for designated high-value clients, overseeing all phases of their security projects from planning to completion. This role focuses on maintaining strong customer relationships, coordinating internal teams, and ensuring projects are delivered on time, within budget, and to NWOSS standards. The ideal candidate is organized, customer-focused, and skilled at managing multiple complex projects.
Responsibilities Include:
- Serve as the main point of contact for assigned key accounts, ensuring clear communication and exceptional customer service.
- Oversee all phases of security projects — from initial planning and design through installation, commissioning, and follow-up support.
- Coordinate with sales, engineering, and operations teams to ensure accurate project scoping, scheduling, and execution.
- Develop and maintain long-term relationships with customers to encourage retention and future opportunities.
- Monitor project progress, budgets, and timelines, addressing issues proactively to maintain customer satisfaction.
- Prepare project documentation, reports, and updates for both customers and internal stakeholders.
- Conduct regular account reviews to identify additional security needs and system upgrades.
- Ensure all deliverables meet NWOSS quality standards, manufacturer guidelines, and customer expectations.
- Represent NWOSS professionally at customer meetings, site visits, and industry events.
- Support the continuous improvement of account management processes and communication flow within the organization.
Requirements and Qualifications
- Associate or Bachelor’s degree in Business, Project Management, or related field (or equivalent work experience).
- 3 years of experience in account management, project management, or customer relations within the security, construction, or technology integration industries.
- Strong understanding of integrated security systems including video surveillance, access control, fire alarm, and intrusion detection.
- Excellent organizational, communication, and problem-solving skills.
- Proven ability to manage multiple projects and priorities simultaneously.
- Proficiency in Microsoft Office Suite; experience with CRM and project management software preferred.
- Detail-oriented and self-motivated, with a commitment to providing outstanding customer service.
- Valid driver’s license and ability to travel to customer sites as needed.
Due to the nature of our security business, offers of employment are contingent upon passing a background check & pre-employment drug test.
Job Type: Full-time
Pay: $75,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Relocation assistance
- Vision insurance
Work Location: In person
Salary : $75,000 - $95,000