What are the responsibilities and job description for the Operations Associate position at Northwestern Mutual?
Stone Arch Advisory Group is searching for an Operations Associate to join our team. In this role, you will represent Stone Arch and will play a key role in client service, investment and insurance operations, and project management. Their main objective is to assist in executing the financial planning suggestions given to clients and ensure consistent internal and external support. This individual will work closely with an experienced team, including an Insurance Operations Manager, Relationship Managers, and an Executive team.
Responsibilities include, but are not limited to:
- Assist clients with service on existing insurance and investment account maintenance
- Completes new life insurance applications, schedules paramedical exams, and manages insurance underwriting and policy delivery processes
- Initiates onboarding of new investment accounts and funding
- Assists with Asset movement – deposits, withdrawals, journals/transfers, rollovers, Roth conversions
- Compliance monitoring and completing compliance requirements
- Cash monitoring for distribution accounts
- Coordination of accounts consolidation – transfers, rollovers
- Brokerage account trading
- Monitors investment account funding and logistics
- Scans and maintains compliant client files in the E-file system
- Documents client conversations in case notes and maintains CRM as needed
- Stay up to date and informed on technology changes, attending webinars or classes as needed to stay current on correct processes and procedures when conducting business daily
- Maintains own personal CE credits and certification, knowing when your licenses expire
- Sustains a positive, enthusiastic, and professional office atmosphere and environment
- Maintains a sense of autonomy, and urgency, and takes initiative
- Participates and contributes in team/firmwide meetings
Qualifications
- AAS or BA/BS
- MN State Life, Accident & Health licensed – or the ability to obtain in 3 months
- Series 7 and 63 – or the ability to obtain in 3-6 months
- 3 years of experience in the financial services industry, or 1 years of Northwestern Mutual experience
Performance Skills & Traits
- Entrepreneurial builder, collaborative colleague, and practical problem-solver
- Exceptional organizational skills and attention to detail
- Excellent oral and written communication skills
- High degree of initiative, autonomy, and urgency
- Ability to work in a fast-paced environment
- Proficient in MS Office/CRM (Excel, Word, PowerPoint)
- Professional and polished demeanor
- Demonstrated ability to maintain effective working relationships
Benefits
- Base Salary Quarterly Bonus
- Medical, dental, and vision benefits available
- Short-term and long-term disability
- 4% match to 401k
- Reimbursement for licenses, designations, and continuing education
Stone Arch Advisory Group is a marketing name for doing business as representatives of Northwestern Mutual. Stone Arch Advisory Group is not a registered investment adviser, broker-dealer, insurance agency or federal savings bank. Northwestern Mutual is the marketing name for The Northwestern Mutual Life Insurance Company (NM) and its subsidiaries in Milwaukee, WI.
