Director of First Impressions/Receptionist

Director of First Impressions | Appleton Network Office

Overview

They are responsible for greeting visitors, answering phones, managing appointments, and providing general administrative support. This role requires strong interpersonal skills, a professional demeanor, and the ability to multitask efficiently. Receptionists often serve as the first point of contact for clients and customers, making a positive initial impression crucial to the company's image.

POSITION RESONSIBILITIES (but are not limited to):

Primary responsibility is to make client experience a memorable one but also to assist agency staff with miscellaneous tasks and duties.

• Front Desk coverage is between (8:00 a.m. to 5:00 p.m.) 45 Hours per week
• Greet visitors, announce presence to FR, and direct them accordingly
• Offer coffee, etc.
• Point out restrooms
• Answer, screen, and track telephone calls
• Open CSS – correct FR or CRC client
• Maintain agency phone directory and all agency directory
• Process incoming and outgoing mail - Postage
• Process and track FedEx packages – HO pouch and FR packages to clients
• Maintain the reception and breakroom areas
• Inside
• Outside
• Scan, copy, fax all items requested. Distribute incoming faxes
• Maintain fax and copy machine
• Maintain office supply inventory and order as needed
• Sam’s Club
• Office Max/Depot
• Walmart
• Amazon
• Aramark
• Liaison between Agency and all vendors
• Receive, distribute, and track policies
• Report PDA’s and requirements, set up ISA’s
• Complete and/or assist with special projects as assigned by Agency Staff

Position Qualifications

Required Qualifications:

· High school diploma or equivalent

· Excellent verbal and written communication skills

· Strong interpersonal and customer service skills

· Proficiency in standard office software (Microsoft Office Suite)

· Ability to multitask and prioritize tasks effectively

· Strong organizational and time management skills

· Professional appearance and demeanor

Preferred Qualifications:

· Previous receptionist or administrative experience

· Experience with scheduling software

· Knowledge of office equipment (copier, fax, phone systems)

· Ability to remain calm and composed in stressful situations

· These qualifications provide a solid foundation for a receptionist position. Depending on the specific role and company, additional requirements may be necessary.

Job Type: Full-time

Pay: $17.25 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Appleton, WI 54913 (Required)

Ability to Relocate:

• Appleton, WI 54913: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $23