Compliance Supervision Specialist

At Northwestern Mutual, we believe relationships are built on trust. That our lives and our work matter. These beliefs launched our company over 160 years ago. Today, they're just a few of the reasons why people choose to build careers at Northwestern Mutual.

We're strong and growing. In a company with such a long and storied history, this may be the most exciting and important time to be a part of Northwestern Mutual. We're strong, innovative and growing.

We invest in our people. We provide opportunities for employees to grow themselves, their career and in turn, our business.

We care. We make a positive difference in our communities. Nationally, thousands have benefitted from our support of research and programs to fight childhood cancer. Each year, our Foundation, employees and financial representatives donate time, talent and financial support to causes they're passionate about.

What you will do:

Supervises investment and insurance business and activity, in a collaborative team environment, to ensure compliance with firm policies and industry regulations. Partners with Northwestern Mutual field force daily to help them grow their business the right way through assigned duties in the division’s phone queue support.

How you will do it:

• Perform supervision using compliance monitoring systems (e.g. the Securities Monitoring and Review Tool - SMART). Use appropriate systems and tools to review account transactions
• Promotes a strong supervision program and identifies opportunities to build existing relationships with field members through timely and accurate operational processing and service quality. Establishes and maintains positive relationships with field representatives and team members while providing quality service and support.
• Work with supervision team to provide feedback and information on the observed trends found by the Supervision Support Team. Information provided outlines areas of concerns associated with the timeliness and/or documentation of supervisory reviews that have been unaddressed and require action to minimize business risk and ensure regulatory compliance.
• Works with other specialists, consultants and managers to handle the day-to-day monitoring of the area including managing service levels for the call center and daily processing work.
• Perform review and supervision of securities correspondence, flagged email and social media correspondence between financial representatives and their clients.
• Review correspondence in accordance with regulatory requirements, as well as firm policies and procedures. Escalate higher risk flagged correspondence to the appropriate field supervisor for resolution.
• Participates in process improvement, product introduction, or system enhancement across the division. Participates in system testing and system maintenance that requires operational expertise.
• At the direction of the subject matter expert, provide value by assisting in the completion of miscellaneous basic projects required to improve the overall effectiveness of the system. Participate as a resource on basic divisional project teams.

Bring Your Best! What this role needs:

• Bachelor's Degree in business, finance or related field and/or equivalent work experience.
• 2 years of experience in a professional level position in insurance or financial services industries OR at least two years of working in a call center or customer support required.
• 2 years of professional level experience in core product lines (some combination of life insurance, DI, and LTC), mutual fund, and/or general security related experience preferred
• Preferred SIE, Series 6 or 7
• Strong analytical, as well as strong written and oral communication skills needed.
• Strong foundation on NMIS policy and procedure and regulations is needed.
• Ability to work with all levels of management within the field and home office.
• Demonstrated ability to handle multiple issues to resolution in a timely manner while maintaining good relationships with internal and field clients.
• Ability to understand both business and compliance issues and effectively communicate with both compliances and field sales associates.

Benefits:

Great pay package, 401K, company sponsored retirement plan, educational assistance, performance based incentive pay, medical, dental and vision insurance, parental leave, caregiver time off….and more!

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