Client Experience and Office Manager

Company Description

Northwestern Mutual is a leading financial services company helping clients achieve long-term financial security through personalized, people-first planning. With over $265 billion in assets under management and $1.8 trillion in life insurance protection, we provide life, disability income, and long-term care insurance, as well as investment and advisory services. Serving over 4.5 million clients, our company supports a diverse network of financial advisors and corporate employees across the country. We are committed to fostering growth, inclusivity, and innovation in financial planning.

Role Description

We are seeking a detail-oriented and proactive Client Experience and Office Manager for our Leawood, KS location. This is a full-time, on-site role where you will oversee daily office operations, support client experience initiatives, and ensure smooth administrative processes. Key responsibilities include managing office resources, optimizing client experience, supervising front desk activities, and ensuring operational excellence to support a positive work environment.

Office level administrative operations

• Oversee vendor management including procurement, service contracts, and maintaining positive relationships with suppliers
• Liaison with property manager/landlord
• Inspects office space and orders necessary repairs or cleaning requests
• Communicate office changes to accounting department
• Responsible for running and distributing office level reports
• Processes agent change and agent terminations
• Maintains agency wide directories
• Support human resources functions including onboarding new employees.
• Works directly with the COO

Client Experience

• Greet visitors, answer multi-line phone systems and direct calls
• Manage conference room calendar and coordinate event planning activities
• Maintain kitchens and client facing spaces

Qualifications

• Strong communication skills for client interactions and team collaboration
• Experience in administrative assistance and managing office-related tasks
• Proficiency with office equipment and related technologies
• Customer service skills to ensure high-quality client experience
• Knowledge of office administration processes and organizational skills
• Ability to multitask effectively and prioritize workload