Associate Financial Representative

The Associate Financial Representative (AFR) specializes in client service and supporting the financial representative as he/she focuses on building his/her practice and client relationships. An AFR also ensures the continuation of an efficient, effective and organized office. This individual is a liaison between the network office and home office as well as the financial representative and clients. Specific responsibilities may include but are not be limited to:

Support

·      Handle case notes, process correspondence and maintain client case files.

·      File new statements, account forms and other insurance/investment-related materials

·      Maintain financial representative’s calendar and schedule follow-up appointments.

·      Answer and direct telephone calls as appropriate

·      Process client/prospect reservations for marketing events such as seminars and assist in the preparation of seminar materials and event mailings

·      Maintain supplies of current insurance/ investment-related marketing materials

·      Input data, print proposals and gather information at direction of financial representative in preparation for client/prospect meeting

·      Contact clients to set up follow-up meetings with representative

·      Contact clients to confirm receipt of forms or request return of completed form and maintain current client information

·      Monitor Daily Status Report (DSR) and expedite any additional underwriting requirements

·      Communicate with home office, NMIS and fund families to supply or obtain information

·      Prepare/print letters of instruction for client signature

·      Prepare policies for delivery

·      Maintain check logs

·      Send client birthday cards and schedule birthday/age change appointments for representative

·      Generate lead letters and implement marketing programs

Marketing

·      Lead tactical execution of Marketing Plan

·      Operate within guidelines of Marketing Budget

·      Plan and execute small to large scale marketing events (approx. X per month)

·      Execute procedural tracking and measuring of marketing program’s impact and overall ROI

·      Identify and lead marketing education and training (workshops and webinars) to select financial advisors, their marketing team and the network office

·      Support execution of internal brand-building events

·      Provide support for local public relations, advertising and philanthropic efforts

·      Lead tactical execution of strategic client and prospect engagement activities

·      Manage activities within individual advisor/practice marketing budget

·      Assist in leading regularly scheduled marketing consultations to help drive marketing plans, client segmentation and overall marketing integration

Client Service Support | Non-Securities PRODUCTS

·      Participate with the support of employing financial representative in various activities of the sales cycle for non-securities products

·      Develop and execute cross-selling plans for non-securities products

·      Contact clients, prospects and centers of influence for appointments and referrals to generate interest in non-securities related products

·      Meet with clients to complete non-securities insurance related applications

·      Initiate and perform sales of non-variable Additional Purchase Benefit (APB) and term conversions

·      Actively participate in conservation of existing non-securities business

·      Review insurance applications, conversions and policy changes for completeness and accuracy

·      Arrange medical, paramedical and any exams necessary for underwriting

·      Provide current status and account values for non-securities related accounts

·      Contact and advise clients regarding late payments and other non-securities sales and service related issues

·      Consult with clients on impact of changes to non-securities related products

·      Process incoming non-securities related insurance service requests from clients (address changes, bank change information, loan requests and ISA service inquiries)

Client Service Support | Variable Insurance/Annuity and Investments

·      Gather information for registered representative’s meeting with clients/prospects (prospectuses, annual reports, Morningstar reports) and enter data into planning software (non-asset allocation components only)

·      Prepare account summaries for variable and securities owners

·      Print and distribute NMIS related forms to existing clients

·      Review variable insurance/annuity applications, conversions and policy changes for completeness and accuracy and return to registered representative (RR) if missing information

·      Review NMIS forms for completeness and return to RR if missing information

·      Arrange medical, paramedical and any exams necessary for underwriting

·      Monitor Items for Attention (IFA) and bring any action items to the RR’s attention

·      Complete order tickets and new account forms based on information obtained by RR

·      Identify need for switch letters and discuss with RR

·      At RR’s direction, initiate fund/NMIS transfers, exchanges and redemption requests

·      Receive and forward checks and related paperwork to the network and home office investment operation areas

·      Work with network office, NMIS and fund families to resolve client account issues

·      Provide account values and performance to clients at the direction of RR

·      Health and Life licensed or gain licensing within 6 months of employment

·      Financial Service or Insurance industry experience preferred

·      Associate Agent Contract required

·      Experience in administrative support or customer service, preferably in the financial services and/or insurance industry

·      Excellent oral and written communication skills

·      Familiarity with Microsoft applications and data entry and information retrieval software

·      Demonstrated organizational and time management skills and ability to multitask, set priorities and meet deadlines

·      Strong attention to detail with the ability to work with a high degree of accuracy

·      Ability to proactively identify what needs to be accomplished and take action as appropriate

·      Has interest in learning on a continuous basis

·      Ability to embrace change and work in a fast-paced environment

·      Ability to work both independently and in a team

·      Ability to maintain confidentiality

Reference the Staff Registration Activities on LINKnet for clarification on any additional staff responsibilities.