What are the responsibilities and job description for the Front Desk Coordinator position at Northwestern Mutual-Twin Cities?
Front Desk Coordinator
Northwestern Mutual is a rapidly growing, integrated financial services firm. We proudly represent the 165-year tradition of Northwestern Mutual, which has recently been recognized as one of the largest and fastest growing Broker/Dealers in the industry. The rapid growth of our firm brings an opportunity to join one of Northwestern Mutual’s premier teams as a Front Desk Coordinator.
General Responsibilities:
Specific responsibilities include but will not be limited to:
- Greet visitors and direct them appropriately
- Answer, screen and record telephone calls
- Maintain telephone system and agency directory
- Train new personnel on how to use the phone system
- Process incoming and outgoing mail; deliver outgoing mail to Post Office
- Maintain the reception area
- Make copies, send and distribute faxes and maintain copy and fax machines
- Maintain inventory and order office supplies as needed
- Answer basic policy owner/policy benefit questions
- Act as administrative support for financial representatives/staff as needed
- Complete and/or assist with projects as assigned by the Office Manager/Director of Operations
Cross-train in other support roles
Qualifications:
It is recommended that the Front Desk Coordinator/Administrative Support position have the following qualifications:
- Basic computer and Microsoft Office experience
- Multi-line phone experience preferred
- Customer service experience strongly preferred
- Ability to handle detailed work with high degree of accuracy
- Excellent interpersonal skills
- Experience in problem-solving
- High level of organizational skills
- Excellent written and oral communication skills
- Professional office skills
- Ability to take independent action to make sound decisions
- Ability to multi-task
- Ability to be flexible and open-minded.
- Ability to work effectively with people at all levels