What are the responsibilities and job description for the Client Support Intern position at Northwestern Mutual - Park Ave?
Role Overview
A career with Northwestern Mutual – Park Avenue brings mutual success. When you bring your talent, hard work, and commitment to excellence, we offer the training, mentorship, and resources to help you achieve your vision and discover your potential. We are seeking a detail-oriented and proactive Intern to support client experience and communication. This role provides hands-on exposure to financial services operations while focusing on client communication, workflow support, and content execution.
Responsibilities
Client Communication & Experience
- Coordinate and send client communications, including emails and updates
- Manage meeting confirmations and scheduling follow-ups
- Provide status updates to clients regarding underwriting, account opening, and outstanding requirements
- Support a positive and timely client onboarding experience
Underwriting & Onboarding Support
- Assist with tracking underwriting and account opening progress
- Communicate requirements and updates to clients clearly and professionally
- Act as a liaison to ensure smooth information flow (non-operations role; no involvement in investment operations processing)
Marketing & Content Support
- Assist with feed lists and audience targeting for communications
- Support planning and posting of content across channels
- Help organize and execute email communications and outreach campaigns
Qualifications
- Strong communication skills (written and verbal)
- Highly organized with strong attention to detail
- Ability to manage multiple tasks and follow through on deadlines
- Professional demeanor when interacting with clients
- Ability to embrace change and work in a fast-paced environment
- Ability to work both independently and in a team
- Ability to maintain confidentiality
Compensation
Base Salary Range
$20 per hour- 10-15 hours per week
Variable Compensation
N/A
About Northwestern Mutual
Northwestern Mutual has been helping families and businesses achieve financial security for over 165 years. Through a distinctive, whole-picture planning approach including both insurance and investments, we empower people to be financially confident. We combine the expertise of our financial professionals with a personalized digital experience and leading-edge technology to best serve our clients.
With $309 billion in assets, $31.1 billion in revenues, and more than $2 trillion worth of life insurance protection in force, Northwestern Mutual delivers financial security to more than 4.75 million people who rely on us for life, disability income and long-term care insurance, annuities, brokerage and advisory services, trust services, and discretionary portfolio management solutions. The company holds more than $200 billion of client assets as a part of its wealth management and investment services.
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