Outcomes Manager-Emergency Room

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

The Outcomes Manager reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The principal role of the Outcomes Manager in Patient Care Services is to assist the patient care team in achieving the highest quality and best possible outcome for the patient in a cost-effective manner. The Outcomes Manager collaborates with members of the health care team across the continuum. The Outcomes Manager demonstrates a thorough understanding of the demographics for the Palos Emergency Department.  Develops approaches to optimize the equity, effectiveness and efficiency of the delivery of resources available to the population both within and beyond the acute care setting.

Responsibilities:

• Outcome Monitoring & Analysis
  • Collect, analyze, and interpret clinical outcomes data, including quality metrics, patient safety indicators, and regulatory measures.
  • Benchmark performance against national standards and peer institutions.
  • Identify gaps in care, emerging trends, and opportunities for improvement.
• Program Development & Implementation
  • Design and implement evidence-based strategies to improve clinical outcomes and reduce variability in care delivery.
  • Partner with clinical leaders, physicians, and frontline staff to embed best practices into workflows.
  • Support the development of performance improvement projects using Lean, Six Sigma, or PDSA methodologies.
• Regulatory & Accreditation Compliance
  • Ensure compliance with CMS, Joint Commission, and other accrediting body requirements related to quality and outcomes.
  • Prepare reports and data submissions for external agencies and pay-for-performance programs.
• Education & Training
  • Educate staff and leaders on outcome measures, performance dashboards, and quality improvement strategies.
  • Serve as a resource for evidence-based practice and clinical effectiveness.
• Collaboration & Leadership
  • Facilitate interdisciplinary meetings focused on outcome improvement.
  • Engage stakeholders in setting priorities and aligning projects with organizational strategy.
  • Act as a change agent to promote a culture of quality and patient-centered care.
• Track defect logs (missed bundle elements, near misses) and close the loop on corrective actions within agreed service level agreements  
• Serve as the portfolio-based quality subject matter expert (SME), aligning improvements to system initiatives  
• Present weekly status to their portfolio-based leadership; contribute data and actions to Quality Committees 
• Collaborate with Magnet/Professional Practice to ensure NSI work is reflected in Exemplary Professional Practice narratives and councils. 
• Lead assigned projects and interdisciplinary workgroups to advance portfolio-based quality priorities, and perform other duties as required to meet evolving operational and organizational needs 

Qualifications

Required:

• Bachelors of Science in Nursing
• RN License
• Two to five years’ experience with the study of patient populations and working with care providers
• CPR – Basic Life Support
• Proficient with MS Office Products, primarily Excel and PowerPoint

Preferred:

• Previous leadership experience
• Masters in nursing strongly preferred

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.